Edward Owusu
Queens,NY
Summary
Friendly and engaging customer-focused and dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest level of customer success and retention through resolving conflicts promptly and building positive relationships with guests.
Overview
6
6
years of professional experience
Work History
GUEST SERVICES AGENT
HYATT REGENCY ATLANTA
06.2021 - 08.2024
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Generated an average of 7K+ sales monthly through Hilton's IN-Gauge FPG program.
- Implemented customer service strategies to ensure a positive experience for hotel guests
- Trained and supervised a team of front desk staff on customer service protocols
NIGHT AUDITOR
HOME2 SUITES BY HILTON
01.2019 - 05.2020
- Developed procedures & checklists for quality control of night audits and petty cash transactions
- Make corrections and adjustments and handle all computer issues that arise during the night audit
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary and housekeeping report
Education
Bachelor of Science - Human Services
LaGuardia Community College of The City University of New York
Long Island City, NY06-2015
High School Diploma -
Townsend Harris High School
Flushing, NY06-2012
Skills
- Guest Experience Coordination
- Standard Operating Procedure Adherence
- Data management
- Effective Time Management
- Hospitality and service knowledge
- Event Information Management
Languages
English
Native/ Bilingual
Timeline
GUEST SERVICES AGENT
HYATT REGENCY ATLANTA
06.2021 - 08.2024
NIGHT AUDITOR
HOME2 SUITES BY HILTON
01.2019 - 05.2020
Bachelor of Science - Human Services
LaGuardia Community College of The City University of New York
High School Diploma -
Townsend Harris High School
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