ERIC POOLE

Served as a Casualty Assistance Representative supporting families of retired and active Military personnel, and Air Force Aid representative.

• Improved fleet on‑time delivery to 98%, boosting customer satisfaction.
• Maintained full P&L ownership, improving margins through budget optimization.
• Achieved 100% DOT/FMCSA compliance with zero audit findings.
• Led hiring and route optimization for a 60‑driver Amazon DSP fleet.
• Developed and implemented strategic initiatives to enhance operational efficiency across fleet management.

• Coordinated and streamlined dispatch processes for AT&T field engineers, ensuring effective coverage in Alabama, Louisiana, Mississippi, and Georgia.
• Streamlined workload management for 75 field engineers, achieving consistent network reliability of 99%.
• Analyzed and optimized dispatch workflows, achieving a significant reduction in aged tickets from 1500+ to under 100.
• Facilitated inter-agency response efforts between municipal electrical and telephone work teams to enhance resource allocation and reduce downtime during regional outages.
• Coordinated efforts of cross-functional emergency response network, ensuring timely restoration of essential services amidst high-pressure situations.

• Facilitated client completion of loan applications and collection of required documentation,ensuring timely communication throughout the entire loan process.
• Coordinated communication with underwriters to streamline loan processing and enhance approval efficiency.
• Analyzed mortgage product details and federal guidelines to effectively inform clients and support their decision-making process.