Eric Poplar
Sebastian,FL
Summary
Resourceful and personable Field Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Field Service Coordinator
Speedcast - Harris/Caprock
05.2010 - 05.2023
- Reduced time to complete service calls and expertly retained key customers.
- Led team of up to [Number] service technicians in field activities.
- Monitored work performance and quality to maintain standards.
- Facilitated communication between office personnel, subcontractors and customers.
- Maintained schedule of thousands of service calls.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
Education
BBA - Business Management
Kent State University
Kent, OH06.1997
Skills
- Corrective Actions
- Applicant Support and Service
- Office Operations
- Customer Relationship Management
- Records Preparation
- Troubleshooting Malfunctioning Equipment
- Multi-Tasking and Prioritization
- Telephone Communication
- Email Correspondence
- Team Leadership
Timeline
Field Service Coordinator
Speedcast - Harris/Caprock
05.2010 - 05.2023
BBA - Business Management
Kent State University
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