Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Poplar

Sebastian,FL

Summary

Resourceful and personable Field Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.

Overview

13
13
years of professional experience

Work History

Field Service Coordinator

Speedcast - Harris/Caprock
05.2010 - 05.2023
  • Reduced time to complete service calls and expertly retained key customers.
  • Led team of up to [Number] service technicians in field activities.
  • Monitored work performance and quality to maintain standards.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Maintained schedule of thousands of service calls.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.

Education

BBA - Business Management

Kent State University
Kent, OH
06.1997

Skills

  • Corrective Actions
  • Applicant Support and Service
  • Office Operations
  • Customer Relationship Management
  • Records Preparation
  • Troubleshooting Malfunctioning Equipment
  • Multi-Tasking and Prioritization
  • Telephone Communication
  • Email Correspondence
  • Team Leadership

Timeline

Field Service Coordinator

Speedcast - Harris/Caprock
05.2010 - 05.2023

BBA - Business Management

Kent State University

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Eric Poplar