Eric Probert
Smyrna,TN
Summary
Detail-oriented AV Technician with proven skills in system troubleshooting, safety compliance, and customer service. Committed to enhancing user experience through effective installation coordination and technical support.
Dynamic AV Supervisor with over 10 years of experience leading teams in high-pressure environments. Expertise in training technicians, optimizing equipment maintenance, and ensuring safety compliance. Ready to drive operational excellence and elevate customer satisfaction.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
17
17
years of professional experience
Work History
Technician
Empower AV
Nashville, TN
08.2024 - 09.2025
- Conducted routine maintenance and troubleshooting of AV systems to enhance reliability and user experience.
- Assisted in training new technicians on operational procedures and equipment handling best practices.
- Maintained accurate inventory records of AV equipment, contributing to efficient resource allocation.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
AV Technician
Beacon Technology
Nashville, TN
03.2023 - 06.2024
- Maintained inventory of AV equipment, ensuring all tools were functional and ready for use.
- Supported the installation of permanent AV solutions in conference rooms, improving user experience.
- Documented technical processes and maintenance schedules to streamline future operations and training sessions.
- Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
AV Installer
Deversified
Nashville, TN
08.2022 - 04.2023
- Installed audio-visual equipment in commercial and residential settings, ensuring optimal performance and user experience.
- Collaborated with project managers to coordinate installations, aligning with client specifications and deadlines.
- Conducted system testing and troubleshooting, resolving technical issues to maintain high service standards.
- Assisted in the integration of advanced AV technology solutions to meet evolving customer needs effectively.
- Ensured safety compliance during installations by following industry guidelines and adhering to company standards.
- Mentored junior technicians, sharing expert knowledge and best practices for efficient AV system installations.
AV Supervisor / Concert Lighting Director
Silver Legacy Resort
Reno, NV
08.2008 - 03.2022
- Led AV team in setup and execution of events, ensuring seamless technical operations.
- Managed equipment inventory and maintenance schedules to optimize functionality and availability.
- Trained new staff on AV systems and protocols to enhance team performance and service level.
- Collaborated with event planners to design customized audiovisual solutions for diverse client needs.
- Oversaw troubleshooting processes during live events, resolving issues efficiently to minimize disruptions.
- Developed training materials for staff, enhancing knowledge of emerging AV technologies and tools.
- Evaluated vendor proposals for AV equipment procurement, ensuring alignment with budgetary constraints.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Implemented quality control measures, ensuring consistent performance from all AV equipment provided to clients.
- Led cross-functional teams to successfully execute high-profile events requiring advanced audiovisual support.
- Streamlined inventory management processes, maintaining accurate records of all audiovisual equipment in use or available for rental.
- Negotiated contracts with vendors for the purchase of new audiovisual equipment, securing favorable pricing for the organization.
- Oversaw the installation of complex audiovisual systems at various event venues, ensuring seamless integration with existing infrastructure.
- Collaborated with event planners to design custom AV setups tailored to individual client needs and budgets.
- Reduced equipment downtime by implementing proactive maintenance schedules and routine inspections.
- Constructed detailed project plans that outlined specific tasks required to deliver exceptional results on time.
- Maintained inventory of required AV equipment and supplies and placed supply orders within budgetary guidelines.
- Conducted regular performance evaluations for AV technicians, identifying areas for improvement and providing constructive feedback to drive personal growth and development within the team.
- Established safety protocols for the handling of AV equipment, reducing workplace accidents and improving employee safety.
- Assisted with setting up and checking equipment prior to meeting, event or function.
Education
High School Diploma -
Elko High School
Elko, NV06-1992
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Power Tools and Equipment
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Documentation and reporting
- System troubleshooting
- OSHA compliance
- Safety Equipment
- Electrical repair
- Tech-Savvy
Timeline
Technician
Empower AV
08.2024 - 09.2025
AV Technician
Beacon Technology
03.2023 - 06.2024
AV Installer
Deversified
08.2022 - 04.2023
AV Supervisor / Concert Lighting Director
Silver Legacy Resort
08.2008 - 03.2022
High School Diploma -
Elko High School