Eric Purkapile
Seligman,MO
Summary
Results-driven Sr. Analyst with expertise in data analysis, client relationship management, and root-cause analysis. Proven track record of enhancing operational efficiency and supporting project initiatives through strategic insights.
Dynamic professional with extensive experience in data analytics and cross-functional collaboration. Skilled in problem-solving and streamlining processes, contributing to improved team performance and operational effectiveness. Ready to leverage analytical expertise to drive strategic outcomes.
In my personal/community life, I serve on the Local USBC bowling Beaver Lake Bowlers Association Board. Been in this position here for 2 years now.
Overview
22
22
years of professional experience
Work History
Sr. Analyst
Walmart Inc.
10.2014 - Current
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed comprehensive reports to support project initiatives and performance evaluations.
- Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.
- Led training sessions for junior analysts, improving team capabilities and knowledge sharing.
- Monitored key performance indicators to track progress and recommend adjustments as needed.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Evaluated customer needs and feedback to drive product and service improvements.
FPS
Walmart Inc.
01.2004 - 10.2014
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
High School Diploma -
Central High School
Rapid City, SD05-1987
Skills
- Client relationship management - Managed relationship between the field associates and the influential project teams in the office to ensure project completion and milestones met for the projects Handled some of our one on one training along with group training in office and in the field during YBM, for RPC's and RPM's that attended those specific meetings
- Data analysis - Used AI to help find trends in RPS ticket needs by inputting ticket comments into AI to Id common trends in order to try and nail down Root Causes
- Root-cause analysis- Worked with REX Solution Sr Manager/Managers to analyze root causes to try and develop a fix to common trends we discovered
- Worked with PULSE/Lumatrak daily in order to pull data tracking and shipping information for specific project PO's Engaged with suppliers when shipping or tracking information was incomplete or missing entirely
- I also used the tools that were developed in office in order to help us provide the best resolution to needs of the field
- Learned to use AI such as Code Puppy and ChatGPT in order to become more efficient and affluent to others needs of today
- Help our team develop SOPs for the Customer Service Team along with members of James Long team after it was taken back over by the Fixture Order team under James Long
- I taught individual teams how to submitt RPS tickets correctly and efficiently so we can provide the best service in the quickest possible timeframe
- I worked on certain report pulling for Pam McCoin when she was Out of Office ie: Weekly REP audits for projects, signing out
- Pam also showed me how to look up signing issues and how to order signing for projects that could not order from the store taught me how to find a root cause It could be traits, Out of Stock etc
Timeline
Sr. Analyst
Walmart Inc.
10.2014 - Current
FPS
Walmart Inc.
01.2004 - 10.2014
High School Diploma -
Central High School