Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Eric Rafael Mena

Los Angeles,CA

Summary

Dynamic and adaptable professional with a rich background spanning reception, customer service, and content creation. Excelled at enhancing client relations and operational efficiency. Recognized for journalistic excellency and adaptability. Proven track record in improving communication and project management, underpinned by a commitment to excellence and innovation.

Overview

6
6
years of professional experience

Work History

Receptionist

Jacoby And Meyers
Los Angeles, California
01.2025 - Current
  • Managed multi-line phone system, screening and directing calls effectively
  • Scheduled and organized meetings, maintained visitor logs, and ensured compliance with security procedures
  • Oversaw conference room scheduling and setup, ensuring seamless coordination for meetings
  • Handled mail and deliveries, sorted incoming faxes, and managed supply inventory

Level 5 Associate

In-N-Out Burger
Marina Del Rey, California
06.2019 - Current
  • Managed and resolved customer complaints
  • Collaborated with cross-functional teams to streamline order processing procedures, final meal products, and customer satisfaction
  • Maintained open lines of communication with managers and colleagues, ensuring effective coordination and completion of tasks in the fast-paced environments

Editorial Intern

Character Media
Gardena, California
07.2022 - 10.2022
  • Researched and composed daily articles and listicles highlighting the most recent news in the AAPI entertainment industry
  • Generated captivating social media captions and descriptions for published video articles across social media platforms (YouTube, Twitter, Facebook)
  • Featured in the Character Media's 2022 annual edition magazine as a contributing writer to the publication

Scriptwriting Department Intern

Finding Founders Podcast
Irvine, Remote
03.2022 - 06.2022
  • Utilized Descript editing software to edit, transcribe, and overdub raw audio from weekly podcast episodes for engaging content for listeners
  • Worked closely with the script writing department to create personalized newsletters, website uploads, and short analyses for each topic every guest would discuss in their respective episode
  • Used project management tools such as Trello to better manage projects, improve productivity, and enhance collaboration with different departments (Video Editing, Leadership)

Opinion Intern Writer

New University Newspaper
Irvine, Remote
01.2022 - 03.2022
  • Researched, crafted, and published thought-provoking articles for the school newspaper
  • Collaborated with a diverse team of writers to curate engaging, opinionated content for readers
  • Achieved recognition for journalistic excellence by having my first published article selected by UNESCO's GEM Report, contributing to the newspaper's reputation as a trusted source of information

Education

Associates in Film Production -

Santa Monica College
Santa Monica, California
01.2025

BA in Film & Media Studies; Literary Journalism Minor -

University of California, Irvine
Irvine, California
06.2022

Skills

  • Bilingual (Spanish & English)
  • Proficient in editing software (MixPad, WavePad, Descript)
  • Customer and client relations
  • Communication Skills
  • Adaptability
  • Proficient in Microsoft Office (Word, PowerPoint, Excel)
  • Adept at Utilizing Project Management Tools
  • Multitasking and prioritization
  • Content Development

Timeline

Receptionist

Jacoby And Meyers
01.2025 - Current

Editorial Intern

Character Media
07.2022 - 10.2022

Scriptwriting Department Intern

Finding Founders Podcast
03.2022 - 06.2022

Opinion Intern Writer

New University Newspaper
01.2022 - 03.2022

Level 5 Associate

In-N-Out Burger
06.2019 - Current

Associates in Film Production -

Santa Monica College

BA in Film & Media Studies; Literary Journalism Minor -

University of California, Irvine

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Eric Rafael Mena