- I enjoy helping others and giving back to the community
- Animal Care
- Camping
- Volunteer Work
- Archery
- Firearms
- Day trading
- Working out
- Church
Eric Ramsey
Shelton,WA
Summary
Dynamic professional with a proven track record at Fugate Ford, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective communication and detail-oriented service recommendations. Skilled in multitasking and workflow optimization, consistently meeting sales targets while fostering strong relationships with clients.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Host/ Server
Hops and Drops
07.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Main Shop Service Advisor
Fugate Ford
08.2022 - 04.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Main Shop Service Advisor
Toyota of Puyalup
01.2021 - 07.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Main Shop Service Advisor
Fugate Ford
02.2019 - 01.2021
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Banking And Finance
South Sound Community
Olympia, WA01-2006
Infantry
US. Army
Fort Hood Texas01-1996
Skills
- Team collaboration
- Multitasking proficiency
- Detail-oriented
- First aid training
- Workflow optimization
- Strong interpersonal skills
Accomplishments
Currently Toyota Certified.
Ford certification expired one year and a half
Interests
Currently Toyota Motor Corp Certified
I have 15 year total with Toyota, Ford and some Honda experience.
Timeline
Host/ Server
Hops and Drops
07.2025 - Current
Main Shop Service Advisor
Fugate Ford
08.2022 - 04.2024
Main Shop Service Advisor
Toyota of Puyalup
01.2021 - 07.2022
Main Shop Service Advisor
Fugate Ford
02.2019 - 01.2021
Banking And Finance
South Sound Community
Infantry
US. Army
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