Eric Reinstein
Staten Island,New York
Summary
Seasoned Central Station Manager known for outstanding productivity and efficiency in completing tasks. Specialize in emergency response coordination, team leadership, and operational optimization. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and high levels of service quality. Possess ability to thrive under pressure and foster cohesive team environments.
Overview
26
26
years of professional experience
Work History
Central Station Supervisor
DGA Security Systems
New York, NY
05.2009 - Current
- Provided timely responses to customer inquiries regarding alarm system maintenance, installation or repair services.
- Monitored performance of staff members in order to identify areas requiring improvement or additional training.
- Managed daily operations of central security monitoring systems.
- Supervised a team of security operators ensuring effective communication.
- Developed and implemented standard operating procedures for incident response.
Accounts Payable Clerk
Johnson & Johnson
New Brunswick, NJ
08.2007 - 04.2009
- Processed vendor invoices for timely payments using SAP software.
- Maintained organized records of transactions and vendor communications.
- Reviewed and approved purchase orders for financial accuracy and completeness.
Major Account Representative
Mettel Communications
Manhattan, New York
09.2004 - 07.2007
- Conducted regular account reviews to assess client needs and address concerns.
- Managed multiple accounts simultaneously while providing excellent customer service.
- Developed and maintained solid client relationships by regularly following up on clients.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
Manager
Petland Discounts
Staten Island, New York
10.1999 - 08.2004
- Managed daily operations of retail store and ensured effective team performance.
- Trained staff on customer service standards and product knowledge.
- Oversaw inventory management and maintained accurate stock levels.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Education
Bachelor of Arts - Accounting
College of Staten Island
Staten Island, NY05-2014
Skills
- Problem solving
- Performance management
- Team supervision
- Data analysis
- Time management
- Team collaboration
- Account management
Timeline
Central Station Supervisor
DGA Security Systems
05.2009 - Current
Accounts Payable Clerk
Johnson & Johnson
08.2007 - 04.2009
Major Account Representative
Mettel Communications
09.2004 - 07.2007
Manager
Petland Discounts
10.1999 - 08.2004
Bachelor of Arts - Accounting
College of Staten Island
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