Eric Rexrode
Fort Ashby,WV
Summary
Expert in project and operations management with a strong focus on scaling teams and optimizing performance. Demonstrated success in strategic planning and execution, ensuring seamless operations and robust employee development across diverse client engagements.
Overview
1
1
Certification
27
27
years of professional experience
Work History
PRACTICE AREA LEADER
IBM
06.2023 - 08.2026
- Practice Area leader for IBM's Federal End User Services
- Oversaw team of 300+ local employees supporting VA claims processing, IRS tax returns, service desk operations, and other practice-related roles.
- Led a team of 14 Operations Managers across the portfolio, supporting numerous client engagements in the various offering areas.
- Managed hiring process for practice, successfully hiring over 200 employees locally between 2025-2026 to meet substantial project growth on VA, TriWest, and IRS accounts.
- Promoted 80 team members to elevated roles, including Queue Champions, Team Leads, and Operations Managers.
- Led Business development opportunities, to include precise, aggressive, and competitive sizing and costing of labor, ODCs, SubK utilization, software and hardware solution baselines and BOMs, as well as writing proposal content for Sources Sought, RFIs, RFPs, and SOWs.
- Offering Areas included Document Digitization/Conversion, Human-in-the-Loop in support of Automation efforts, Service Desk and Call Center, and staffing of niche roles within various project engagements for the broader IBM portfolio
- Emphasized cost control, process improvements, consistency in processes and SOPs, and employee performance management, utilizing historical and live productivity data metrics.
PROJECT MANAGER
IBM
09.2023 - 08.2026
- Project Manager for NARA ITSS-COOP and NARA Facility O&M FY24Contracts.
- Managed contract budget, spending, and forecasting for O&M activities supporting NARA's Building 494 at Rocket Center, WV for continuity of operations.
- Contract supports Utilities, Maintenance, Security, and other subcontracted services to maintain this NARA COOP site.
- Coordinated procurement processes to evaluate supplier proposals and select vendors for competitive bid analysis.
- Proposal and PCR writing and Pricing for contract renewals
- Collaboration with Northrop Grumman and NAVSEA as part of an MOU arrangement for lease of the building at no cost to NARA
- Collaborated with NARA client to ensure satisfaction with services.
PROGRAM MANAGER/DOCUMENT CONVERSION MANAGER
IBM
11.2007 - 06.2023
- Senior Document Digitization and Conversion Operations Manager
- Intel Document Conversion Manager
- Project Manager for Auto-Owners Insurance Company Microfilm/Microfiche Digitization
- Project Manager for 2Is, Inc Hosting Document Conversion Business Analyst
- Project Manager for Office of Medicare Hearings and Appeals (OMHA)
- Project Manager for Departmental Appeals Board
- Project Manager for International Monetary Fund
- Project Manager for Air Force SENSOR
- Project Manager for Air Force Abides
- Operations Manager for FEMA Riskmap Digitization efforts
- Operations Manager for Defense Technical Information Center (DTIC) Digitization efforts
- Operations Manager for Walter Reed Army Medical Center Digitization efforts
- Operations Manager for Nuclear Regulatory Commission (NRC) Digitization efforts
- Operations Manager for Air Force Institute of Pathology (AFIP) Digitization efforts
- Coordinated bid and proposal activities to secure project funding and support organizational growth
- People and Performance Management
- Managed operations and project management duties for various contract engagements to reduce management footprint and costs.
- Managed operations and project management duties for various contract engagements to reduce management footprint and costs.
PLANT MANAGER
NU-WAY INTERIORS
09.2003 - 11.2007
- Oversaw commercial laundry production supplying bed and home linens to 600+ vacation rental homes and restaurant linens and floor mats for businesses across Deep Creek Lake, MD, and the tri-state region.
- Scheduled production and delivery staff to manage steady-state operations and address peak and seasonal fluctuations in business volume.
- Managed daily employee placements and task adjustments to align with operational priorities.
- Laundry Operations consisted of 20-25 employees; additional surge support during seasonal spikes.
- Created and coordinated delivery driver routes to optimize efficiency.
- Engaged in sales initiatives to attract new clients, enhancing business opportunities.
- Provided recommendations and pricing for the various services
REAL ESTATE AGENT
RAILEY REALTY
05.2003 - 09.2003
- Achieved Maryland Real Estate License to facilitate property transactions in the state.
- Guided clients through property buying and selling processes.
- Negotiated contracts and agreements between buyers and sellers.
- Conducted market analysis to determine property values and trends.
- Completed real estate certification program at Ed Smith School in Ocean City, MD.
CUSTOMER SERVICE MANAGER
WALMART
09.1999 - 05.2003
- Managed customer service team to enhance support and resolve issues.
- Trained staff on best practices for customer interactions and problem-solving.
- Implemented new procedures to improve service efficiency and consistency.
- Assisted in daily operations of retail store with 50 employees, ensuring smooth workflows
- Managed time effectively while balancing full-time studies at McDaniel College
Education
B.S. - BUSINESS ADMINISTRATION
MCDANIEL COLLEGE
WESTMINSTER, MD05-2003
B.S. - ECONOMICS
MCDANIEL COLLEGE
WESTMINSTER, MD05-2003
HIGH SCHOOL DIPLOMA WITH HONORS -
SOUTHERN GARRETT HIGH SCHOOL
OAKLAND, MD05-1999
Skills
- Project and program management
- Technical project oversight
- Full project lifecycle management
- Cost estimation and analysis
- Risk planning and mitigation
- Strategic operations planning
- Staffing and scaling operations
- P&L oversight and management
- Procurement and expense control
- HR systems expertise
- Jira and Mondaycom proficiency
- Collaboration tools expertise
- Client relationship management
- Stakeholder engagement
- Cross-functional teamwork
- Large-scale recruitment strategies
- Data-driven performance analysis
- People management skills
- Management development programs
- Analytical problem solving and creativity
- Executive presence in leadership roles
- Fast-paced execution capabilities
- Composure under pressure
- Interpersonal and communication skills
- Knowledge of corporate EHS and WHS practices
Certification
PROJECT MANAGEMENT PROFESSIONAL (PMP @) – PMP @ #2868315| NOVEMBER 2020; EXPIRATION: 11/29/2026 | PROJECT MANAGEMENT INSTITUTE (PMI), ITIL FOUNDATIONS V4 – CERTIFICATE #GR671051568ER | AUGUST 2019; EXPIRATION: 7/30/2027 | PROJECT MANAGEMENT INSTITUTE (PMI)
Activities and Interests
Camping, Family, NFL and College Football, College and High School Wrestling
Timeline
PROJECT MANAGER
IBM
09.2023 - 08.2026
PRACTICE AREA LEADER
IBM
06.2023 - 08.2026
PROGRAM MANAGER/DOCUMENT CONVERSION MANAGER
IBM
11.2007 - 06.2023
PLANT MANAGER
NU-WAY INTERIORS
09.2003 - 11.2007
REAL ESTATE AGENT
RAILEY REALTY
05.2003 - 09.2003
CUSTOMER SERVICE MANAGER
WALMART
09.1999 - 05.2003
B.S. - BUSINESS ADMINISTRATION
MCDANIEL COLLEGE
B.S. - ECONOMICS
MCDANIEL COLLEGE
HIGH SCHOOL DIPLOMA WITH HONORS -
SOUTHERN GARRETT HIGH SCHOOL