Eric Rivera
Summary
Detail-oriented professional with a background in customer service and logistics. Leverages strong communication and problem-solving skills to enhance client satisfaction and streamline operational processes. Experienced in managing customer relationships and effectively addressing client concerns.
Overview
7
7
years of professional experience
Work History
Personal Injury Paralegal
McCready law
03.2026 - 04.2026
- Facilitated client interviews to collect essential information and documentation.
- Communicated with clients regarding case updates and procedural information.
- Performed data entry into computer systems to update client profiles or track status of case activities.
Shift Leader
Burger King
Lawrenceville, GA
08.2024 - 08.2025
- Led team during busy shifts, ensuring timely service and customer satisfaction.
- Addressed customer complaints promptly, enhancing customer satisfaction and loyalty.
- Ensured cleanliness of dining area and kitchen, upholding company standards for safety and hygiene.
- Handled emergency situations with composure and in accordance with company guidelines.
Driver
Uber
Lawrenceville, Georgia
08.2022 - 08.2024
- Navigated city streets efficiently to provide timely rides for passengers.
- Maintained vehicle cleanliness and ensured proper functioning before each shift.
- Communicated with riders through app for seamless pickup and drop-off experiences.
- Managed route planning using GPS technology for optimal travel times.
- Followed safety protocols to ensure passenger comfort and security during rides.
- Assisted passengers with luggage and provided a welcoming environment in the vehicle.
- Adapted to changing traffic conditions to minimize delays and enhance service quality.
- Collected feedback from riders to improve overall customer satisfaction levels.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Order Picker
Rick Hendrick Chevrolet Of Buford
Buford, Georgia
05.2023 - 07.2024
- Operated order picking equipment to efficiently gather vehicle parts.
- Collaborated with team members to streamline order fulfillment processes.
- Fulfilled orders within set timeframes to meet challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Transported orders to shipping locations using material handling equipment.
CDL Truck Driver
Cr England - Global Transportation
Salt Lake City, Utah
08.2019 - 07.2022
- Operated long-haul trucks across diverse routes, ensuring timely and efficient delivery of freight.
- Adhered to all traffic laws and safety regulations during operations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Processed shipment documents neatly and efficiently for each load.
- Communicated effectively with dispatch for route updates and delivery schedules.
- Ensured on-time shipments and resolved issues promptly, fostering positive customer relationships.
- Loaded and unloaded freight, ensuring secure transport of goods.
- Collaborated with team members to optimize delivery processes and schedules.
- Delivered exceptional customer service at delivery sites, enhancing customer satisfaction and loyalty.
Education
CDL Truck Driving
CR England Trucking School
Salt Lake City, UT08-2019
High School Diploma -
Winder Barrow High School
Winder, GA08-1999
Skills
- Customer management
- Effective communication
- Problem solving
- Decision making
- Active listening
- Safety compliance
- Delivery coordination
- Inventory tracking
- Vehicle inspection
- Driving regulations
- Route planning
- Freight handling
- Team leadership
Languages
English
Professional
Timeline
Personal Injury Paralegal
McCready law
03.2026 - 04.2026
Shift Leader
Burger King
08.2024 - 08.2025
Order Picker
Rick Hendrick Chevrolet Of Buford
05.2023 - 07.2024
Driver
Uber
08.2022 - 08.2024
CDL Truck Driver
Cr England - Global Transportation
08.2019 - 07.2022
CDL Truck Driving
CR England Trucking School
High School Diploma -
Winder Barrow High School