Eric Rivera
Williamsburg,VA
Summary
Strategic and results-driven leader with a strong background in operations management, team leadership, and community engagement. Expertise in overseeing teams of over 300 employees, managing multi-site operations, controlling budgets, and fostering stakeholder relationships. A unique blend of military service as a Fuel Systems Specialist with Top Secret clearance, business ownership, and executive-level hospitality management enhances the ability to drive organizational success. Proficient in planning and executing impactful events, supporting fundraising initiatives, and aligning operations with the organization's mission and goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Multi-Site Operations Mall Manager
.
- Managed 300+ employees across 40+ locations
- Oversaw operations, staffing, and budgeting controls
- Led continuous improvement efforts, identifying areas of opportunity and driving positive change across the organization.
- Drove excellence in customer service through effective communication channels between internal teams as well as external clients.
General Manager
Cochon on 2nd
06.2021 - Current
- Managed staffing, budgeting, scheduling, and performance management to ensure efficient operational workflows.
- Oversaw financial operations, ensuring cost control and adherence to high service standards.
- Orchestrated community events aimed at supporting hospice fundraising efforts through strategic engagement.
- Cultivated and sustained strategic relationships with local leaders and stakeholders.
Founder
Trifecta Home Improvements
02.2020 - 05.2024
- Founded and operated a construction business, securing contracts and managing projects
- Oversaw budgeting, timelines, and quality assurance across projects
- Maintained 100% customer satisfaction and built strong client relationships
Server
Waypoint Seafood & Grill
12.2011 - 05.2021
- Delivered high-quality service and built repeat customer relationships
- **Trained new team members on customer service protocols and menu knowledge for consistent quality.**
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Fuel Systems Specialist
United States Air Force
01.1984 - 01.1988
- Maintained aircraft fuel systems and ensured operational readiness
- Held Top Secret Security Clearance and supported Air Force One operations
- **Conducted routine inspections and maintenance on fuel systems to guarantee safety compliance and operational readiness.**
Education
Coursework toward degree -
Community College of The Air Force
Additional coursework - undefined
University of Maryland
Skills
- Leadership & Team Development
- Strategic Planning
- Budget & Financial Oversight
- Operations Management
- Community Relations
- Stakeholder Engagement
- Event Planning & Fundraising Support
- Organizational Growth
- Advanced Excel
- Operations management
Certification
- Advanced Excel Certification
- Walmart Leadership School
Timeline
General Manager
Cochon on 2nd
06.2021 - Current
Founder
Trifecta Home Improvements
02.2020 - 05.2024
Server
Waypoint Seafood & Grill
12.2011 - 05.2021
Fuel Systems Specialist
United States Air Force
01.1984 - 01.1988
Additional coursework - undefined
University of Maryland
Multi-Site Operations Mall Manager
.
Coursework toward degree -
Community College of The Air Force