Eric Rivers
Columbus
Summary
Experienced professional with a strong background in customer service, sales, and marketing, adept at leveraging communication and problem-solving skills to enhance customer satisfaction. Proficient in Microsoft Office and digital marketing, ready to contribute to a dynamic team. Seeking to excel as a Customer Service Representative, bringing expertise in customer care and time management.
Overview
12
12
years of professional experience
Work History
Event Planner
Brighter marketing
01.2014 - Current
- Company Overview: Marketing & Advertisement For Growing Company/Bar Rio Lounge Columbus
- Catered A Gathering For 500+ All From Social Media/Hand To Hand Marketing & Promotion
- Booked A Concert For Artist Such As Stunna4Vegas, DaBaby, Sada Baby, Peezy
- Marketing & Advertisement For Growing Company/Bar Rio Lounge Columbus
- Marketing & Advertisement For Growing Company/Bar Rio Lounge Columbus
Janitorial Specialist
Temp agency
06.2024 - 12.2025
- Exhibited competency in identifying potential safety hazards around the facility.
- Recognized for organizing storage closets containing janitorial supplies neatly.
- Familiarity with preparing reports documenting all completed janitorial activities.
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.
- Collected and disposed of garbage and recyclables in designated receptacles.
- Swept and mopped floors and vacuumed carpets.
Security Officer
OSS
02.2025 - 11.2025
- Monitored premises to ensure safety and security compliance.
- Responded to incidents quickly, assessing situations and implementing appropriate actions.
- Conducted regular patrols to identify potential security risks and vulnerabilities.
- Collaborated with law enforcement during emergencies to coordinate effective response efforts.
- Trained new staff on security protocols and emergency procedures to enhance team performance.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Account Manager
Aaron’s
02.2018 - 10.2019
- Made Outgoing Customer Account Calls
- Collect On Accounts Past Due. Run Authorized Customer Payments.
- Manage New & Existing Accounts
- Utilize communication and negotiation skills to develop positive solutions for customers, securing payments through the individual's preferred method
Front Desk Receptionist
JBNTAXFLOW
01.2014 - 01.2017
- Greet Customers & Clients With A Smile.
- Make sure all task is completed with paperwork, sorting mail & customer files.
- Work Well With Microsoft Word & Excel.
Education
High School Diploma -
Road To Success Academy
OH01-2014
Skills
- Customer Service
- Call Center
- Customer Care
- CSR
- Microsoft Word
- Microsoft Powerpoint
- Excel
- Microsoft Office
- Time management
- Marketing
- Digital marketing
- Social media marketing
- Social media management
- Sales
- Google Analytics
- Market Research
- Email Marketing
- Branding
Timeline
Security Officer
OSS
02.2025 - 11.2025
Janitorial Specialist
Temp agency
06.2024 - 12.2025
Customer Account Manager
Aaron’s
02.2018 - 10.2019
Event Planner
Brighter marketing
01.2014 - Current
Front Desk Receptionist
JBNTAXFLOW
01.2014 - 01.2017
High School Diploma -
Road To Success Academy