Eric Robles
Entry-Level IT Technician
Haverstraw,NY
Summary
Motivated professional transitioning into lT with a solid foundation in hardware and software troubleshooting, networking, and security. Currently studying for the CompTlA Security+ (SY0-701) exam with hands-on experience configuring virtual machines, managing networks, and applying security protocols. Proven track record in customer service, sales, and technical support, with over two decades of experience in fostering client relationships and problem-solving in fast-paced environments. Bilingual in English and Spanish.
Overview
2024
2024
years of professional experience
Work History
Parts Consultant
Maintainco, Inc.
3 2021 - 10.2023
- Delivered exceptional customer service, managed purchase orders, quoted parts sales
- Supported technical inquiries for service teams
Parts Sales Representative / Accounts Manager
Helmar Inc.
09.1999 - 11.2020
- Managed client accounts, generated StVt+ annual revenue
- Specialized in customer relations, sales, inventory control, and technical consultation
Education
Triple Certification Course -
Lascomp lnstitute of Technology
07.2024 - 09.2024
Skills
CompTIA Security
Handsonitexperience
Lascomp Institute of Technology, IT Lab Projects, 07/01/24, 09/30/24, Managed virtual machines: Windows Server 2019, Kali Linux, and Windows 10., Configured Active Directory, promoted Windows Server to a Domain Controller., Applied network security: MAC address filtering, firewall rules., Managed user accounts and shared resources in Windows 10., Utilized Social Engineering Toolkit for credential harvesting., Conducted network analysis with ping and traceroute commands.
Certificationsandskills
CompTIA Security+ (SY0-701), CompTIA A+, Network+ (Lascomp Institute), Virtual Machine Configuration (Windows Server 2019, Kali Linux, Windows 10), Active Directory & Domain Controller Setup, Firewall & Network Security, MAC Address Filtering, Credential Harvesting using Site Cloning, Network Analysis using Ping and Traceroute, Hardware/Software Troubleshooting, Customer Service & Client Relations
Timeline
Triple Certification Course -
Lascomp lnstitute of Technology
07.2024 - 09.2024
Parts Sales Representative / Accounts Manager
Helmar Inc.
09.1999 - 11.2020
Parts Consultant
Maintainco, Inc.
3 2021 - 10.2023
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