Eric Rodriguez
North Las Vegas
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Fraud Investigations Analysis
Barclays
Henderson
01.2026 - Current
- Identifying and preventing fraudulent activities. onsite and hybrid presence to support effective teamwork and ensure prompt resolution of issues.
- Call center operations and customer service—both in-person and virtual—valuable experience and insight.
- Ample understanding of customer interaction protocols, escalation handling, and service metrics.
- Customer service delivery, both in-person and virtual, showcasing excellent communication, empathy, and problem-solving skills.
- Technical troubleshooting, enabling quick resolution of system-related issues and minimizing service disruptions.
- Dependable and reliable work ethic, demonstrating consistency, accountability, and a sense of responsibility in daily tasks.
- Fraud detection, banking operations, call center banking, providing solid foundation for identifying risks and supporting secure customer interactions.
- Risk controls, change and transformation, strategic thinking, digital and technology, job-specific technical skills.
- Monitored customer accounts for suspicious/fraudulent activities and appropriate action when required.
- Execution of customer query support, including credit card inquiries, account management and case resolution related to suspected fraud.
- Support teams within the business operations function as needed, including risk management, compliance, and customer care.
- Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
- Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Responsibility for customer service and operational execution tasks.
- Ownership for managing risk and strengthening controls in relation to the work owned or contribute to work delivered in areas of responsibility in line with relevant rules, regulation and codes of conduct.
Ride Share Driver
Uber
12.2025 - 03.2026
- Navigated city routes to ensure timely passenger pickups and drop-off
Entry Level Field Technician
GeoTek
Las Vegas
10.2025 - 12.2025
- Performed a variety of testing, project specific observations, and site assessment duties.
- Operated equipment, conducts tests/assessments and reports data.
- Worked from drawings, specifications, diagrams, schematics and specific verbal and written instructions.
- Conducted specific methods to observe site activities and take samples and perform tests.
- Effectively communicated with Supervisor and Dispatch.
- Completed daily and data reports of testing and inspections.
- Competent in the performance of all tests and inspections assigned.
- Prepared and submitted company documents related to the projects.
- Maintained positive business relationships with clients, contractors, subcontractors, material suppliers, etc.
Lead Flow Tester / Pumper
Black Oilfield Services
Watford City
02.2024 - 03.2025
- Monitored production and injection wells, recorded data such as pressures, temperatures, and volumes.
- Conducted daily well tests and maintained regular monitoring of wells and equipment.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Conducted periodic tests on tanks to ensure proper levels of oil and gas in storage vessels.
- Calibrated gauges and instruments used for measuring pressure and temperature levels at wellsites.
- Inspected pump jacks for wear or damage to parts; performed repairs when necessary.
- Operated pumps, compressors, engines, generators, separators and related equipment.
- Adjusted wellhead valves to control pressure and maintain desired production rates.
- Communicated operations notes to next shift manager to create effective and detailed shift handovers.
- Inspected equipment for compliance with industry standards.
- Recorded daily production data for reporting.
Lead Flow Tester / Pumper
TTK Enterprise
Watford City
02.2022 - 02.2024
- Monitored production and injection wells, recorded data such as pressures, temperatures, and volumes.
- Conducted daily well tests and maintained regular monitoring of wells and equipment.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Conducted periodic tests on tanks to ensure proper levels of oil and gas in storage vessels.
- Calibrated gauges and instruments used for measuring pressure and temperature levels at wellsites.
- Inspected pump jacks for wear or damage to parts; performed repairs when necessary.
- Operated pumps, compressors, engines, generators, separators and related equipment.
- Adjusted wellhead valves to control pressure and maintain desired production rates.
- Communicated operations notes to next shift manager to create effective and detailed shift handovers.
- Inspected equipment for compliance with industry standards.
- Recorded daily production data for reporting.
- Manage salt water disposal pumping route and change filters for truck offloads and facilities.
Well Service Technician III
J & A Service
Watford City
05.2017 - 02.2022
- Coordinated and participated in rigging up/down test equipment.
- Collected and provided accurate data, including recording, sampling, and tracking field reports.
- Inspected, repaired, and pressure tested production equipment.
- Operated and troubleshooted phase 2 and 3 separators, manifolds, and sand separators.
- Operated oil and water lacts.
- Conducted routine maintenance on pumps and compressors to ensure functionality.
- Collaborated with team members to troubleshoot equipment issues efficiently.
- Monitored fluid levels and pressures during well servicing operations.
- Assisted in the preparation of job sites for safe and efficient service delivery.
- Documented service activities and maintained accurate records for compliance.
- Trained new technicians on equipment operation and safety procedures.
- Responded quickly to emergency situations to prevent further damage or downtime.
- Cleaned up after each job was completed according to company standards.
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
- Performed maintenance and repair work in the field and at the yard.
- Provided support to clients and customers as needed.
Vendor Management Liaison
Primary Residential Mortgage, Inc.
Salt Lake City
05.2015 - 05.2017
- Maintained accurate records of all vendors and their contracts.
- Managed day-to-day communications with multiple vendors simultaneously.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Conducted market research to identify potential new vendors.
- Provided guidance on best practices for working with third-party vendors.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Tracked contract renewals, expirations, amendments, and terminations.
- Monitored vendor performance against contracted service level agreements.
- Recognized security risks to properly handle situations.
- Managed documentation processes to maintain compliance with industry regulations.
- Provided research and reporting requests regarding vendors and the vendor management program.
- Maintained an updated list of active vendors and their contracts.
- Assisted with vendor onsite inspections.
Communications Specialist
Home Base Appraisal Management
West Jordan
02.2015 - 05.2015
- Managed communications through appraisal feed.
- Answered phone calls and resolved minor problems.
- Collaborated with teams to ensure consistent messaging across platforms.
- Utilized digital and computer software to upload, post or edit online content.
- Scheduled and made any necessary changes to appraisal appointments for clients and Appraisers.
- Payment processing for appraisals purchased by customers.
Counterparty Liaison
W.J. Bradley Mortgage Capital, LLC
South Jordan
09.2013 - 01.2015
- Managed day-to-day communications with multiple vendors simultaneously.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Conducted market research to identify potential new vendors.
- Provided guidance on best practices for working with third-party vendors.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Monitored vendor performance against contracted service level agreements.
- Recognized security risks to properly handle situations.
- Managed documentation processes to maintain compliance with industry regulations.
- Provided research and reporting requests regarding vendors and the vendor management program.
- Maintained an updated list of active vendors and their contracts.
Background Researcher
Datacheck, Incorporated
San Juan Capistrano
01.2007 - 09.2013
- Conducted pre-employment background investigations, ensuring client satisfaction.
- Reviewed report orders for accuracy and completeness, resolving issues promptly.
- Evaluated existing research methodologies for continuous improvement in practices.
- Communicated regularly with county courthouse and clients.
- Extensive time management and follow up to overall process.
- Ensured that all resources were met and all factual information on the individual order was received.
Loan Officer / Account Specialist
Nation Point – Subsidiary of Merrill Lynch
Lake Forest
01.2006 - 01.2007
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Assisted clients in understanding loan products and application processes.
- Coordinated documentation requests to streamline loan processing efficiency.
- Evaluated loan applications for compliance with financial regulations and company policies.
- Reviewed credit reports to assess borrower creditworthiness and risk factors.
- Communicated with underwriting teams to ensure timely loan approvals.
- Cultivated relationships with clients to enhance customer service experience.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
Education
College Coursework -
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Trabuco Hills High School
Mission Viejo, CASkills
- Well Testing
- Equipment Maintenance
- Data recording
- Well monitoring
- Production reporting
- Vendor management
- Compliance auditing
- Fraud Detection
- Banking Operations
- Call Center Banking
- Emergency response
- Equipment inspection
- Problem solving
- Effective communication
- Time management
- Strong communication skills
- Workload management
- Organizational skills
- Microsoft Office (Word, Intermediate Excel, Outlook)
- OSHA Safety Regulations
- Sales
- Customer Service
- Sports Trading
- Forex Trading
- Risk Management
- Discipline
- Consistency
- Teamwork and positive attitude
- Nuke Gauge
- Attention to detail
- Analytical and critical thinking
Timeline
Fraud Investigations Analysis
Barclays
01.2026 - Current
Ride Share Driver
Uber
12.2025 - 03.2026
Entry Level Field Technician
GeoTek
10.2025 - 12.2025
Lead Flow Tester / Pumper
Black Oilfield Services
02.2024 - 03.2025
Lead Flow Tester / Pumper
TTK Enterprise
02.2022 - 02.2024
Well Service Technician III
J & A Service
05.2017 - 02.2022
Vendor Management Liaison
Primary Residential Mortgage, Inc.
05.2015 - 05.2017
Communications Specialist
Home Base Appraisal Management
02.2015 - 05.2015
Counterparty Liaison
W.J. Bradley Mortgage Capital, LLC
09.2013 - 01.2015
Background Researcher
Datacheck, Incorporated
01.2007 - 09.2013
Loan Officer / Account Specialist
Nation Point – Subsidiary of Merrill Lynch
01.2006 - 01.2007
College Coursework -
Orange Coast College
High School Diploma -
Trabuco Hills High School