Eric Romero

• Maintenance
• Customer Service
• Organizational Skills
• Handling, caring, and looking after children
• Maintained superior customer service skills when relaying rink policies and procedures to customers.
• Increased customer satisfaction with timely assistance during falls or other incidents on the ice.
• Demonstrated adaptability by working effectively in various roles within the facility as needed, from cash handling to first aid response.
• Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.
• Patrolled areas surrounding skating rink to prevent theft or vandalism.

Some of my Day-To-Day Tasks include:

• Closing
• Cash Handling, Counting, Depositing
• Food Prep
• Customer Service & Problem Resolver

- Improved customer satisfaction by addressing and resolving complaints promptly.

- Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Cleaning
• Managing & Overseeing Night Shift & Crew
• Cultivated cohesive team environment by providing clear direction and support.
• Developed strong working relationships with staff, fostering a positive work environment.

• Worked all over the cafe as:

- Cashier

- Pizza Maker

- Stocker

- Food Prep

• Self-motivated, with a strong sense of personal responsibility.
• Moved about 150-200 pounds of food on a trolley
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.

• Increased client satisfaction by providing personalized business solutions and exceptional customer service.
• Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
• Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.