Anshel Novelo
New York,NY
Summary
Energetic volunteer with exceptional telephone etiquette, social media, and interpersonal skills. Experienced in working with children, punctual, and dedicated to service. Enthusiastic about community outreach initiatives and working in health and fitness. Highly organized with a commitment to achievement. Valued asset on any team due to well-trained communication skills and ability to work well with others. A team player who ensures colleagues' and patrons needs are met according to instructions. Takes pride in completing tasks efficiently, effectively and providing an inclusive and hospitible environment for all.
Overview
4
4
years of professional experience
Work History
Skate Guard
Wollman Rink
10.2022 - 03.2024
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported staff with maintenance work and other tasks.
- Kept clients safe while skating
- Made sure all customers followed the ground rules while letting them enjoy their experiences to the fullest
- Manually assisted in the moving of heavy objects and reorganizations of workspaces
- Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
- Initiated distribution, collection and upkeep of rented skates and tracked inventory.
- Collaborated with fellow staff members to ensure consistent enforcement of facility policies, fostering a fair environment for all patrons.
- Served as a helpful resource for patrons seeking information on additional programs or offerings at the facility, promoting awareness of available services and generating increased interest in related activities.
- Assisted in the smooth operation of public skating sessions, facilitating a positive atmosphere for diverse groups of patrons.
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Streamlined guest check-in process, efficiently managing customer flow during peak hours at the facility entrance.
- Provided exceptional customer service in high-pressure situations, calmly resolving conflicts among patrons when necessary.
- Developed strong rapport with customers, addressing their concerns professionally and providing helpful guidance when needed.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Handled multiple responsibilities simultaneously, prioritizing tasks effectively to ensure an optimal experience for both staff and patrons during peak operational periods.
- Demonstrated adaptability by working effectively in various roles within the facility as needed, from customer service to first aid response.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Increased customer satisfaction with timely assistance during falls or other incidents on the ice.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Baseball Coach
Ground Up Baseball Facility & Los Magos Youth Base
05.2020 - 09.2023
- Coached players on specific position requirements such as pitching and catching.
- Developed plans for trips to play opposing teams.
- Modeled appropriate behavior on and off field.
- Planned and directed game strategies.
- Worked to create a healthy and competitive environment to win games
- Bonded with younger kids and helped them gain skill and experience with baseball
- Created a positive team environment, fostering strong relationships among players and coaching staff.
- Planned exercise regimens targeting individual needs and enhancing personal results.
- Developed custom workout routines for players that increased overall strength, speed, and agility.
- Conducted 2-3 practices each week focused on developing high-performing and well-rounded players.
- Created and organized progressive training program for each specific position.
- Elevated team's defensive strategies, leading rigorous practice sessions focused on coordination and agility.
- Served as a mentor to student-athletes, providing academic and athletic support for the rest of their baseball careers.
- Cultivated positive team environment, emphasizing respect, discipline, and sportsmanship in all interactions.
Camp Counselor
Camp Twelve Trails
06.2022 - 08.2022
- Took lifeguard training
- Helped with swim lessons
- Worked on cleaning and maintenance with other staff
- Made sure rules were adhered to by everyone
- Taught young children many sports such as basketball, baseball, and soccer
- Made sure any children with special needs were accounted for, included, and had all their needs met
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
Education
Associate of Science - Exercise Science
Bronx Community College
Bronx, NY05-2026
Bachelor of Science - Exercise Science
SUNY, Cortland
Cortland, NY06-2027
High School Diploma -
The Bronx Highschool of Science
The Bronx, NY06.2023
Skills
- Customer service expertise
- Organized material management
- Youth mentorship
- Collaborative teamwork
- Patience and tolerance
- Effective workload management
- Experience with safety standards
- Community Service
- Computer Skills
- Clear and concise communication
- Adaptability and Dependability
- Emergency response
- Facility upkeep
Hobbies and Interests
Baseball is my biggest passion and I love playing, coaching, talking about, or anything that relates to it. I also enjoy cooking because it allows me to express my artistic nature through a food medium and I love watching my dishes from start to finish to see the end result of my work. I also really enjoy ice skating as my younger brother plays hockey and although I am unable to play competitively I still play pond hockey regularly and ice skate almost 3 times a week during the winter season.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Skate Guard
Wollman Rink
10.2022 - 03.2024
Camp Counselor
Camp Twelve Trails
06.2022 - 08.2022
Baseball Coach
Ground Up Baseball Facility & Los Magos Youth Base
05.2020 - 09.2023
Associate of Science - Exercise Science
Bronx Community College
Bachelor of Science - Exercise Science
SUNY, Cortland
High School Diploma -
The Bronx Highschool of Science
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