Eric Romero

To run the new crew member to promote them to schedule their new job. Cash management,food order,inventory,PNL,and customer service.

• Supervised daily operations, ensuring efficient service delivery and adherence to food safety standards.
• Trained new staff on operational procedures, contributing to a seamless onboarding experience and team productivity.
• Managed inventory levels, restocking supplies promptly to maintain service efficiency during peak hours.
• Implemented new procedures for order accuracy, resulting in improved customer satisfaction and reduced complaints.
• Monitored staff performance, providing constructive feedback to enhance team collaboration and service quality.
• Assisted in scheduling shifts, balancing labor costs while meeting operational needs during busy periods.
• Coordinated with team members to maintain a clean and organized work environment, enhancing overall service efficiency.
• Managed daily cash intake by counting out registers and tabulating profits.
• Helped employees accomplish tasks during peak periods.
• Inspected work areas regularly for cleanliness and organization standards.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Coached employees on interactions with customers to drive exceptional service.
• Monitored store operations to ensure compliance with company policies and procedures.
• Communicated with other shift managers to facilitate continuum of customer service.
• Provided coaching and guidance to team members when necessary to improve performance.
• Assisted in resolving escalated customer service issues in a timely manner.
• Enforced safety standards throughout the store including proper use of equipment.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Reinforced rules to promote superior employee performance.