Eric Rosen
Bradenton,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Center Team Lead
Pop Sells, LLC
2022.09 - Current
- Managed 200+ ticketed requests, phone calls, and in-office support requests daily.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Bartender
Various
2012.01 - 2022.08
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Medical Transcriptionist
Dobson Transcription Services
2008.05 - 2012.01
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Translated medical jargon into correct terminology.
Education
High School Diploma -
Calhoun High School
Calhoun, GA05.2008
Skills
- Performance monitoring
- Trend tracking
- Multitasking
- Time management abilities
- Adaptability and Flexibility
- Complaint resolution
- Resource Allocation
- Quality Control
- Coaching and Mentoring
- Team Supervision
- Technical Support
- Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed templates and processes for Pop's video editing department, and managed a workload of 500+ listing videos per month.
- Supervised team of four staff members.
Certification
- Google Cloud Certification
- Microsoft Suite Certification
- Jiggers Bartending Certification
- Comptia Networking+ Certification (in progress)
- Comptia A+ Certification (in progress)
- Linux Redhat Certification (in progress)
Timeline
Support Center Team Lead
Pop Sells, LLC
2022.09 - Current
Bartender
Various
2012.01 - 2022.08
Medical Transcriptionist
Dobson Transcription Services
2008.05 - 2012.01
High School Diploma -
Calhoun High School
- Google Cloud Certification
- Microsoft Suite Certification
- Jiggers Bartending Certification
- Comptia Networking+ Certification (in progress)
- Comptia A+ Certification (in progress)
- Linux Redhat Certification (in progress)
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