Eric Ross
Tomball
Summary
Results-driven branch manager with expertise in branch operations management and customer relationship building. Proven ability to enhance team performance and implement strategic initiatives that drive efficiency and productivity.
Overview
25
25
years of professional experience
Work History
Branch Manager
Lendmark Financial Services
07.2021 - Current
- Oversaw daily branch operations to ensure compliance with company policies and regulatory requirements.
- Trained and mentored staff to enhance performance and customer service delivery.
- Maintained friendly and professional customer interactions.
- Developed and implemented strategies to improve branch efficiency and productivity.
- Managed customer relations to resolve issues and foster loyalty among clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Store Manager/Sales Associate
Ashley Furniture Homestore
05.2009 - 07.2021
- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Led team training initiatives to enhance product knowledge and improve sales techniques.
- Developed merchandising strategies that increased product visibility and boosted sales performance.
- Fostered a positive work environment by mentoring staff and promoting teamwork across departments.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Store Manager/Sales Manager/Credit Manager
Rent A Center
03.2001 - 05.2009
- Led daily operations to enhance customer satisfaction and drive sales growth.
- Trained and mentored staff to improve performance and foster a positive work environment.
- Implemented inventory management strategies to optimize stock levels and reduce losses.
- Analyzed sales data to make informed decisions on product placement and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TXSkills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Client relationship management
Timeline
Branch Manager
Lendmark Financial Services
07.2021 - Current
Store Manager/Sales Associate
Ashley Furniture Homestore
05.2009 - 07.2021
Store Manager/Sales Manager/Credit Manager
Rent A Center
03.2001 - 05.2009
High School Diploma -
Nacogdoches High School
9 time Million Dollar Writer for Ashley Homestore
In the furniture business the main goal for a commission salesperson is to sell over $1 million dollars in furniture for the year. Out of the 12 years that I worked for Ashley Homestore, I was a $1 million dollar salesperson 9 times. The three years that I wasn't a million dollar writer was due to being the Store Manager. I was in a smaller market but consistently finished in the top 3 in Sales each year out of all of the franchise offices.