Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Rowe

Estero,Florida

Summary

Versatile District manager/field service technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to planning each day by prioritizing all tasks in an efficient manner and maximize company profit. Focused, reliable and result-driven with good driving record and attention to detail.

Overview

17
17
years of professional experience

Work History

Field Service Technician/District Manager

Redbox
Oakbrook Terrace, IL
11.2009 - Current
  • Complete, partial, or full dismantling of equipment to quickly repair or replace defective components and restore functionality through all lines of business (Redbox, ecoATM, KeyMe, Amazon, Swift).
  • Onboard and train new field service tech hires.
  • Self-sufficient at planning and executing each day. Complete all tasks to meet given time frames driving SLAs with little supervision.
  • Manage the market by communicating with field service tech team, monitoring reports and work order system to maximize efficiency and drive vendor service level agreement times.
  • Manage warehouse and trunk stock inventory making sure all part counts for service techs are accurate and completed on time along with receiving new stock.
  • Manage and ship warehouse and trunk RMAs by packing, tagging and labeling correctly within the window given.
  • directing and managing projects to ensure target date is met allowing for travel to other markets to assist with meeting their goals.
  • Communicate and train team on practices and procedures for new lines of buisness.

OEM Sales Manager

The Harry Krantz Company
Ft. Myers, Florida
01.2007 - 01.2009
  • Major distributor of electronic components.
  • Over $650K in personal sales in 2007.
  • Trained sales staff to maintain profitability through effective sales strategy and business planning.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.

Education

Architecture, Business Administration

Kent State University
1992

Liberal Arts -

Stow-Munroe Falls High
1990

Skills

  • Installation and repair
  • Time management
  • Multiple priorities management
  • Microsoft applications (Excel, Outlook, Microsoft Teams)
  • Analytics and tracking
  • Field work order systems
  • Team building and management
  • Project management
  • Staff management and scheduling
  • Inventory control

Accomplishments

Managed the leading sales team at Harry Krantz with over $2.3 million in team sales.

Won the 2020 Redbox Academy Award.

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Timeline

Field Service Technician/District Manager

Redbox
11.2009 - Current

OEM Sales Manager

The Harry Krantz Company
01.2007 - 01.2009

Architecture, Business Administration

Kent State University

Liberal Arts -

Stow-Munroe Falls High

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Eric Rowe