Eric Rutina
Middletown,CT
Summary
Hardworking individual, eager to enhance IT Technical Support skills. Experienced in fast-paced environments and adaptable to last-minute changes. Committed to improving customer satisfaction and driving positive outcomes. Devoted to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
JEP Distribution
Chicopee, MA
05.2022 - Current
- Deliver products in a timely and courteous manner.
- Organize packages onto the van.
- Provide superior customer service at all times.
- Troubleshooting customer issues.
- Detailed pre-trip and post-trip inspections on the vehicle.
Assistant Manager
Domino's Pizza
Pittsfield, MA
05.2020 - 05.2022
- Opened and closed the store.
- Lead a team to provide successful services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Provided excellent customer service.
Warehouse Shift Manager
Albert H. Notini & Sons
Lowell, MA
08.2009 - 04.2020
- Delegated work to staff, setting priorities and goals.
- Precise attention to detail in the manner in which trucks were loaded.
- Verified that all orders were double-checked and completed.
Education
Certificate Program - Comptia A+
Housatonic Community College
Bridgeport, CT04-2025
High school or equivalent -
Lowell High School
Lowell01.2014
Business Management & Finance Academy -
Lowell High School
Lowell01.2011
Skills
- Team leadership
- Customer service
- Communication
- IT Support
- Windows OS
- Microsoft Office
- Active Directory
- Software Troubleshooting
- Application installations
- Mac OS
- RAID
Certification
Studying for Comptia A+
Timeline
Delivery Driver
JEP Distribution
05.2022 - Current
Assistant Manager
Domino's Pizza
05.2020 - 05.2022
Warehouse Shift Manager
Albert H. Notini & Sons
08.2009 - 04.2020
Certificate Program - Comptia A+
Housatonic Community College
High school or equivalent -
Lowell High School
Business Management & Finance Academy -
Lowell High School
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