Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Saint-Surin

Atlanta,GA

Summary

Dynamic professional with ramp experience at Newrest, recognized for enhancing operational efficiency and achieving timely flight departures. Proven problem-solver with excellent communication skills, adept at optimizing team performance and ensuring safety protocols. Committed to fostering collaboration and reliability, consistently meeting and exceeding performance expectations.

Overview

18
18
years of professional experience

Work History

Ramp Supervisor

Newrest
03.2021 - Current
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Achieved timely flight departures through effective management of ground handling with catering trucks & services.

Assistant Manager

Amazon
06.2018 - 03.2021
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
  • Contributed to overall team success by consistently meeting daily delivery targets and goals.
  • Promoted company values through professional interactions with both internal and external clients during deliveries.
  • Built strong relationships with colleagues at various locations, fostering effective communication across teams for streamlined operations.
  • Verified and documented package deliveries for proof of accuracy and deadline adherence.

Supervisor

ABM Industries
08.2016 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Courtesy Officer

Botanical Gardens
10.2012 - 11.2016
  • Reduced instances of vandalism by patrolling parking lots frequently identifying suspicious behavior early on.
  • Coordinated with local law enforcement agencies when necessary to address criminal activity on the property swiftly and effectively.
  • Minimized expense control through optimal use of office and front-end supplies.
  • Prevented unauthorized access to gated communities by monitoring entrance points closely while verifying guest credentials accurately.
  • Handled noise complaints professionally by mediating disputes between neighbors amicably while maintaining confidentiality.
  • Developed strong rapport with residents through consistent presence on-site events leading to improved trust among community members.

Assistant Manager

Stop and Shop Supermarket
02.2007 - 06.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

William E Gray High School
Brooklyn, NY

Skills

  • Ramp experience
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Operational efficiency
  • Teamwork and collaboration
  • Workload management
  • Team leadership

Timeline

Ramp Supervisor

Newrest
03.2021 - Current

Assistant Manager

Amazon
06.2018 - 03.2021

Supervisor

ABM Industries
08.2016 - 01.2018

Courtesy Officer

Botanical Gardens
10.2012 - 11.2016

Assistant Manager

Stop and Shop Supermarket
02.2007 - 06.2012

High School Diploma -

William E Gray High School

Similar Profiles

CREATE PROFILE