Summary
Overview
Work History
Education
Skills
Timeline
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Eric Sande

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and inventory control. Proven track record of enhancing store efficiency and boosting customer satisfaction through strategic problem-solving and team leadership. Recognized for reducing shrinkage and optimizing workflows, driving significant improvements in operational performance.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Walmart
10.2019 - 09.2025
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Overnight Assistant Manager

Walmart
04.2022 - 02.2025
  • Proactively identified potential business risks during overnight hours, implementing preventative measures to mitigate loss and ensure smooth operations.
  • Increased customer satisfaction with quick resolution of complaints, thorough follow-ups, and implementation of feedback-driven improvements.
  • Ensured compliance with local laws, regulations, and company policies by staying up-to-date on changes and implementing necessary adjustments in the workplace.
  • Reduced shrinkage rates by diligently monitoring security cameras, investigating discrepancies in inventory counts, and enforcing loss prevention measures.
  • Coordinated with vendors for timely deliveries of products during overnight hours to minimize disruptions during peak business hours.
  • Streamlined communication between day shift and overnight teams by regularly updating shared logs and attending daily handover meetings.
  • Collaborated with other Assistant Managers to develop operational strategies that improved overall store efficiency.
  • Prepared comprehensive reports on overnight operations, sales trends, and team performance to inform management decisions and drive continuous improvement efforts.
  • Boosted employee morale through recognition programs, team-building activities, and fostering a supportive work environment.
  • Managed 30 employees in delivering smooth, productive night shift operations.
  • Created nightly shift task lists to assign duties to each employee.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Developed detailed plans based on broad guidance and direction.

Order Fulfillment Manager

Walmart
02.2020 - 04.2022
  • Optimized warehouse layout for better efficiency in picking, packing, and shipping orders.
  • Collaborated with sales teams to anticipate high-demand periods and adjust staffing levels accordingly.
  • Participated in strategic planning meetings with upper management to align the fulfillment department''s objectives with overall company goals.
  • Managed stock levels effectively by closely monitoring inventory levels against demand forecasts, avoiding stockouts, and reducing excess inventory.
  • Improved customer satisfaction ratings through consistent attention to detail in fulfilling orders accurately and promptly.
  • Analyzed data trends to forecast future inventory needs and adjust purchasing strategies accordingly.
  • Managed a team of warehouse employees to ensure timely and accurate order fulfillment.
  • Evaluated new technology solutions for potential implementation in the order fulfillment process, staying current with industry trends and best practices.
  • Addressed customer inquiries regarding their orders quickly and professionally, fostering positive client relationships that led to repeat business.
  • Streamlined order fulfillment processes by implementing efficient inventory management systems.
  • Trained new team members on company procedures to maintain consistency in order fulfillment operations.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Assistant Grocery Store Manager

Walmart
10.2019 - 02.2020
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Streamlined inventory management processes for improved efficiency and reduced waste.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Analyzed sales data to identify trends and opportunities for increased revenue generation within the store.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe shopping environment for customers.

Education

Associate of Arts -

Spokane Community College
Spokane, WA

High School Diploma -

Central Valley High School
Spokane Valley, WA
06-2010

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Stock management
  • Team management

Timeline

Overnight Assistant Manager

Walmart
04.2022 - 02.2025

Order Fulfillment Manager

Walmart
02.2020 - 04.2022

Assistant Store Manager

Walmart
10.2019 - 09.2025

Assistant Grocery Store Manager

Walmart
10.2019 - 02.2020

Associate of Arts -

Spokane Community College

High School Diploma -

Central Valley High School

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Eric Sande