Eric Scalf
Cleveland,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Crew Chief
Culver's Restaurant
07.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
11.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Assistant Manager
Culver's Restaurant
01.2018 - 10.2021
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
No Degree - High School Education
Bridgescape
Cleveland, OHSkills
- Time Management
- Negotiation and Conflict Resolution
- Shift Coverage
- Team Motivation
- Closing Oversight
- Money Handling
- Staff Training
- Administration and Reporting
- Employee Coaching and Mentoring
- Heavy Lifting
Timeline
Crew Chief
Culver's Restaurant
07.2023 - Current
Assistant Manager
Freddy's Frozen Custard & Steakburgers
11.2021 - 06.2022
Assistant Manager
Culver's Restaurant
01.2018 - 10.2021
No Degree - High School Education
Bridgescape
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