Dedicated professional committed to lifelong learning and personal advancement. Passionate about staying ahead of industry trends and acquiring new skills to excel in the IT world. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Eric Schwarz
IT Specialist
Columbus ,OH
Summary
Overview
24
years of professional experience
7
years of post-secondary education
2
Certificates
1
Golden Key International Honor Society
1
Summa Cum Laude
Work History
Presence Management
IT Support Specialist
02.2023 - 02.2025
Job overview
- Used ZOHO ticketing systems to manage and process customer trouble tickets that ranged from an entire district being down, to a client just needing remote support help in setting up holiday hours or adding users. actions and requests.
- Managed moderate levels of call flow and responded to elevated technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained PBX systems and network connections.
- Made service calls to repair minor line issues all the way up to installing district wide unified communications systems.
- Programmed built and deployed custom panic buttons and other IOT devices based on esp32 firmware.
- Basic mqtt programming, OTA configuration.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Tech Heroes LLC
Owner/Operator
04.2014 - 02.2023
Job overview
- In the course of my business I maintained multiple stores as well as warehouses over the past 8 years, in Columbus, Ohio as well as Mansfield
- My main duties included procurement and sales of electronics consisting mostly of items needed for business and educational purposes
- I have established lasting business relationships with clients all over the world
- In my duties I also handled the logistics involved in international procurement and sales
- I lead and maintained between 1 and 5 employees during operation
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented effective financial management practices, improving cash flow and profitability.
Digital Home Designs
Technician
02.2014 - 06.2015
Job overview
- Company Overview: DHD is the leading home automation company in Columbus Ohio
- We installed home automation, sound and security systems
- Everything from entire home theaters to hanging TV's on the wall
- I worked on every aspect of home automation from running the cable in new build and retro work, installing the equipment, and programing the control systems
- DHD is the leading home automation company in Columbus Ohio
Carfagna's Kitchen
Assistant Manager
01.2012 - 05.2014
Job overview
- I started out as traditional staff and was quickly promoted to manager
- My daily duties included inventory, closing, and staff management
- Team Leader
- Shift Planning
Education
Indiana Wesleyan UniversityMarion, IN
M.B.A. from International Business
University Overview
Purdue University GlobalColumbus, OH
B.A from Business Management
01.2013 - 05.2015
University Overview
GPA: Summa Cum Laude
Columbus State Community CollegeColumbus, OH
Associate in Arts (AA) from Business
01.2005 - 08.2007
University Overview
Skills
Procurement
undefinedCertification
Google IT Support, 05/01/21, Present, A course that tested my fundamental knowledge of computer hardware, software, security, networking, customer service and troubleshooting, I also learned network administration and skills using command line and power shell.
Awards
Awards
Golden Key Honor Society, 03/01/15, Was awarded admission into this group by maintaining status in the top 15% of my class at Purdue University Global.Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Presence Management
02.2023 - 02.2025
Owner/Operator
Tech Heroes LLC
04.2014 - 02.2023
Technician
Digital Home Designs
02.2014 - 06.2015
Purdue University Global
B.A from Business Management
01.2013 - 05.2015
Assistant Manager
Carfagna's Kitchen
01.2012 - 05.2014
Columbus State Community College
Associate in Arts (AA) from Business
01.2005 - 08.2007
Indiana Wesleyan University
M.B.A. from International Business
05.2016
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