Eric Schweder
Kansas,MO
Summary
Dynamic Customer Quality Specialist at Broadridge Financial Solutions, adept at enhancing product quality through effective complaint handling and rigorous testing. Proven track record in cross-functional collaboration and documentation, driving continuous improvement initiatives. Recognized for exceptional communication skills and attention to detail, ensuring customer satisfaction and compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Customer Quality Specialist Testing
Broadridge Financial Solutions Financial Solutions Inc.
07.2016 - Current
- Assisted in monitoring customer feedback to identify quality improvement opportunities.
- Supported quality assurance processes through documentation and data entry.
- Collaborated with cross-functional teams to resolve customer inquiries effectively.
- Learned industry-specific quality standards and compliance requirements.
- Documented issues and resolutions in tracking systems for continuous improvement efforts.
- Served as a liaison between customers and internal departments, effectively communicating expectations and requirements pertaining to product specifications and performance criteria.
- Contributed to the success of new product launches by conducting rigorous pre-release testing, identifying potential issues, and working collaboratively with other departments for timely resolution.
- Implemented continuous improvement projects leading to enhanced efficiency in identifying and rectifying defects during production stages.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - General Studies
Penn Valley Community Collage
Kansas, MOSkills
- Complaint handling
- Reporting and documentation
- Problem-solving
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking
- Problem-solving abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Active listening
- Calm under pressure
- Effective communication
- Verbal and written communication
- Decision-making
- Phone etiquette
- Microsoft office
- Stress tolerance
- Interpersonal skills
- Professionalism
- Quality control
Accomplishments
- Used Microsoft Excel to develop Testing tracking spreadsheets.For Management Review on going.
Timeline
Customer Quality Specialist Testing
Broadridge Financial Solutions Financial Solutions Inc.
07.2016 - Current
Associate of Science - General Studies
Penn Valley Community Collage