Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDonna Jones

Phoenix,AZ

Summary

Diligent Customer Quality Specialist bringing skills in evaluating and resolving customers' product issues. Boosts customer relations with expert handling of different failures and quality concerns. Knowledgeable about industry products, thorough in pursuing resolutions and dedicated to customer satisfaction.

Results-driven Customer Quality Specialist known for productivity and efficiency in task completion. Possess specialized skills in customer feedback analysis, quality control procedures, and issue resolution strategies. Excel in communication, problem-solving, and adaptability, ensuring high-quality customer experiences and satisfaction.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

15
15
years of professional experience

Work History

Customer Quality Specialist

Apria Healthcare
Phoenix, AZ
10.2015 - Current

•Receive and process for durable medical equipment etc

•Submit and obtain authorization as required or request.

Supervisor

Ross Dress for Less
Goodyear, Arizona
08.2009 - 10.2015
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Education

Alhambra High School
Phoenix, AZ

Skills

  • Reporting and documentation
  • Complaint Handling
  • Training and coaching
  • Scheduling and time entry

Timeline

Customer Quality Specialist

Apria Healthcare
10.2015 - Current

Supervisor

Ross Dress for Less
08.2009 - 10.2015

Alhambra High School
LaDonna Jones