Eric Sequeira
Amazon
Las Vegas,NV
39
years of professional experience
Customer Service Representative managing customer concerns through clear communication, service recovery, and accurate follow-through. Coordinates service technician schedules, delivery appointments, and parts orders while maintaining the quality standards of a world-class call center. Earned recognition as Customer Service Rep of the Month for consistent service quality.
Work History
Shipping Dock Worker
6 Years 7 Months- Coordinated dispatch schedules and route changes to keep outbound work moving on time.
- Tracked incoming and outgoing shipments to maintain accurate dock flow and handoff timing.
- Reviewed tickets and prioritized urgent requests based on service deadlines and customer impact.
- Maintained clear records of dock activities, deliveries, and follow-up actions for daily handoffs.
- Followed standard dock procedures to support safe, orderly movement of freight and materials.
Factory Worker
2 Years 2 Months- Monitored production parts and flagged issues before they affected downstream assembly.
- Performed routine inspections to confirm finished work met basic quality standards.
- Handled materials carefully to keep the work area organized and production moving.
- Followed safety procedures consistently while operating in a fast-paced manufacturing environment.
Maintenance Manager
2 Years 7 Months- Coordinated maintenance scheduling to keep resident requests moving through intake, assignment, and completion.
- Managed work order flow by reviewing requests, setting priorities, and tracking completion status.
- Handled resident concerns with clear communication and timely follow-up throughout maintenance service requests.
- Tracked vendor visits and coordinated access for outside repairs, inspections, and service calls.
- Maintained daily service logs and updated stakeholders on repair progress and pending issues.
- Prioritized urgent maintenance issues to reduce delays for residents and common-area operations.
- Processed parts orders and monitored supply needs to support routine maintenance response.
- Supported administrative coordination for schedules, records, and routine maintenance follow-up.
- Reviewed service requests for completeness before assigning tasks to maintenance staff or vendors.
- Communicated maintenance status updates to residents and staff in a timely, professional manner.
Maintenance manager
5 Years 8 Months- Coordinated daily maintenance schedules to balance resident requests, preventive tasks, and urgent repairs.
- Reviewed incoming service requests to prioritize safety issues, routine fixes, and follow-up items.
- Maintained clear records for repairs, materials used, and completed maintenance activities.
- Communicated with residents and staff to clarify repair timelines and update service status.
Customer Service Representative
5 Years 4 Months- Coordinate customer escalations and communicate clear next steps to keep service issues moving toward resolution.
- Schedule service technicians and deliveries to align appointments with customer availability and daily workload.
- Process parts orders through the computer system and track vendor follow-up to support timely repairs.
Deck Builder
9 Months- Constructed wood decks and ramps for commercial sites, following measurements and installation requirements.
- Transported and set up metal ramps for portable classrooms, coordinating placement and safe installation on site.
- Coordinated parts orders and vendor follow-up to keep materials moving and jobs on schedule.
Electrician
3 Years 6 Months- Installed and repaired electrical systems for new construction projects, including Islands of Adventure at Universal Studios.
- Supported electrical work across churches, schools, factories, and banks throughout the Lakeland area.
- Earned five Universal Studio Safety Awards by following jobsite safety standards and maintaining reliable work practices.
Scuba team instructor
6 Months- Taught Learn to Dive programs for cruise guests, adapting instruction to varied experience levels and comfort with the water.
- Supervised snorkel trips, monitoring guest safety, activity flow, and adherence to excursion procedures.
- Coordinated special events and organized guest competitions, creating smooth, engaging onboard experiences.
Dispatcher
9 Months- Coordinated dispatch coverage for multiple regions, balancing incoming requests and service priorities.
- Managed service scheduling to direct repair work efficiently and support timely customer responses.
- Used Windows-based tools to update records and support administrative coordination.
Rescue Swimmer
4 Years 2 Months- Supported flight-line readiness as a qualified Plane Captain for H-3 Sea King aircraft.
- Completed Aircrew School and Aviation Ordnance School training in Pensacola and Memphis.
- Concluded military service with an honorable discharge in 1994.
Aquatic Center Manager
1 Year 1 Month- Hired and developed aquatics staff, aligning lesson strategies with participant ages and skill levels.
- Instructed group and private swimming lessons for children and adults, adjusting methods to individual needs.
- Directed special events and handled customer issue resolution to support smooth day-to-day facility service.
Education
Bachelor of Science - Recreation and Park Administration
Skills
Customer escalation handling
Call center quality monitoring
Service recovery communication
Customer issue resolution
Dispatch coordination
Service scheduling
Route coordination
Ticket prioritization
Work order management
Parts order processing
Vendor follow-up
Administrative coordination
Timeline
Shipping Dock Worker
Amazon
09.2019 - 04.2026Read More
Factory Worker
Tesla
03.2017 - 05.2019Read More
Maintenance Manager
Tera Hill retirement community
07.2014 - 02.2017Read More
Maintenance manager
Southport retirement community
10.2008 - 06.2014Read More
Customer Service Representative
Rooms To Go Furniture Company
06.2003 - 10.2008Read More
Deck Builder
T-Dek
08.2002 - 05.2003Read More
Electrician
All Trades Direct
03.1998 - 09.2001Read More
Scuba team instructor
Premier Cruise Lines
08.1996 - 02.1997Read More
Dispatcher
Ameritech
06.1994 - 03.1995Read More
Rescue Swimmer
United States Navy
03.1990 - 05.1994Read More
Aquatic Center Manager
Carol Stream Park District
03.1987 - 04.1988Read More
Illinois State University
Bachelor of Science from Recreation and Park Administration
Read More