Eric Serna
Burleson,US
Summary
Dynamic GIS Technician with over 4 years of experience in telecommunications infrastructure and data analysis. Proven expertise in Geographic Information Systems (GIS) and Visio. Adept at problem-solving and collaborative work, fostering effective communication and team cohesion. Seeking to leverage skills and personality to contribute to innovative GIS projects.
Overview
22
22
years of professional experience
1
1
Certificate
Accomplishments
- Enhanced GIS Data Accuracy: At ASG, improved geographical data accuracy for telecommunications infrastructure, demonstrating analytical and detail-oriented thinking.
- Boosted Productivity: Increased productivity and efficiency at TEKsystems Inc. by streamlining GIS data processes, showcasing methodical and proactive work habits.
- Exceptional Customer Service: Provided exceptional customer service at Walmart ECommerce Corporate, resolving complex issues and ensuring stakeholder satisfaction through critical reasoning and confident communication.
Personalitystrengths
- Curious: Blends novel ideas with proven methods
- Coordinated: Balances precision with flexibility
- Communicative: Energizes the team; enjoys social interactions
- Competitive: Assertively pursues goals with confidence
- Composed: Maintains balance under stress
Work History
GIS Technician II/Drafter II
ASG
09.2020 - 05.2024
- Enhanced geographical data pertaining to telecommunications infrastructure, demonstrating analytical skills
- Collaborated with team members to improve data accuracy and efficiency, reflecting a balanced perspective
- Utilized Visio software for precise map production, showcasing detail-oriented and methodical work habits.
- Maintained accurate documentation of all OSP projects, facilitating seamless handoff between team members and departments.
GIS Technician
TEKsystems Inc.
02.2019 - 05.2020
- Increased productivity, accuracy, and efficiency by streamlining GIS data processes, demonstrating methodical and proactive work habits
- Collaborated with colleagues to ensure data integrity, reflecting a collaborative and supportive approach
- Utilized ArcGIS software to analyze and present spatial data, showcasing innovative and analytical thinking.
- Gained client satisfaction by delivering high-quality OSP engineering services tailored to their specific requirements.
Call Center & Intake Supervisor, & Safety Officer
Mind Above Matter Inc.
05.2016 - 08.2018
- Applied analytical and problem-solving skills to design, allocate, and implement computer systems, demonstrating innovative thinking
- Managed call center operations, ensuring efficient and effective service delivery, showcasing leadership and organizational skills
- Developed and implemented safety protocols, reflecting a detail-oriented and conscientious approach.
Senior Agent
Walmart ECommerce Corporate
10.2014 - 05.2016
- Provided exceptional customer service, problem-solving aptitude, and good judgment to resolve complex issues, demonstrating critical reasoning and confident communication
- Engaged with multiple departments to ensure stakeholder satisfaction, showcasing collaborative and supportive work habits.
Call Center Reservation Sales Agent
Sabre Hospitality Solutions
10.2013 - 10.2014
- I generated approximately $650,000 in revenue in the first six months for a major East Coast client by managing hotel reservations through Synexis.
- Prioritized emails and phone calls to optimize stakeholder benefits and ensured a seamless reservation experience.
- Additionally, I provided IT support for client website navigation while adhering to company and call center guidelines.
Bellstand Attendant
Marriott Int
12.2012 - 10.2013
- I utilized my management skills to provide exceptional bell service overnight, often independently, for guests occupying 1,511 hotel rooms and 400,000 square feet of convention space.
- My responsibilities included transferring luggage through conference and hotel areas, offering technical assistance, collaborating directly with security to ensure guest safety, and supporting front desk management in conflict resolution.
- By leveraging my expertise, I effectively assisted guests and maintained high service standards in a complex and dynamic environment.
Intern
Texas Woman's University
05.2012 - 08.2012
- Conducted damage assessments for pre-emergency mitigation, demonstrating analytical and problem-solving skills
- Collaborated with community members to enhance emergency preparedness, showcasing a collaborative and empathetic approach
- Analyzed data to develop mitigation plans, reflecting detail-oriented and methodical work habits.
Emergency Roadside Service Rep.
AAA Texas, LLC
06.2007 - 07.2008
- Aided in the delivery of emergency services to stakeholders in stressful circumstances, demonstrating resilience and problem-solving skills
- Received recognition for providing exceptional service, showcasing dependable and supportive work habits
- Utilized various software and systems to manage service delivery, reflecting detail-oriented and methodical thinking.
Professional Truck Driver
Raider Express
06.2007 - 07.2008
- Recognition for logistical planning, organizing, and coordinating cargo delivery using a 53-foot refrigerated trailer truck reasonably.
- I provided positive coordination with dispatchers, shippers, and consignees using exceptional customer service skills.
- I ensured complete compliance with all Department of Transportation regulations.
Multiple Positions
Starwood Hotels
08.2002 - 06.2007
- I provided exceptional liaison and customer service to Starwood Platinum, Premier, and VIP clientele at the Starwood Customer Contact Center in Lancaster, California.
- I handled account maintenance, unique arrangements, and hotel reservations while effectively communicating the benefits of being a Starwood Preferred Guest.
- I utilized Office Products, Windows XP, and reservation systems extensively to ensure productive communication with hotels and vendors, following required call-handling guidelines with excellent verbal skills.
- Furthermore, I influenced enjoyable and memorable experiences for celebrities and guests at the W Dallas and Westin Tabor Center Denver, assisting with special arrangements, banquets, parties, and front desk operations to enhance guest satisfaction.
Education
Master of Science - Geographical Information Systems Technology
University of Arizona
Tucson, AZ05.2025
Bachelor - Emergency Administration And Degree Planning
University of North Texas
Denton, TX01.2012
Associate - Liberal Studies
Tarrant County College District
Fort Worth, TX01.2010
Skills
- Geographic Information Systems (GIS)
- Telecommunications Infrastructure
- Python (Programming Language)
- ArcGIS (GIS Software)
- GIS Applications
- Spatial Data Infrastructures
- Cartography
- Map Production
- Geography
- Geology
- SQL (Programming Language)
- OSP Design
Certification
- Multiple Esri certifications are available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
GIS Technician II/Drafter II
ASG
09.2020 - 05.2024
GIS Technician
TEKsystems Inc.
02.2019 - 05.2020
Call Center & Intake Supervisor, & Safety Officer
Mind Above Matter Inc.
05.2016 - 08.2018
Senior Agent
Walmart ECommerce Corporate
10.2014 - 05.2016
Call Center Reservation Sales Agent
Sabre Hospitality Solutions
10.2013 - 10.2014
Bellstand Attendant
Marriott Int
12.2012 - 10.2013
Intern
Texas Woman's University
05.2012 - 08.2012
Professional Truck Driver
Raider Express
06.2007 - 07.2008
Emergency Roadside Service Rep.
AAA Texas, LLC
06.2007 - 07.2008
Multiple Positions
Starwood Hotels
08.2002 - 06.2007
Master of Science - Geographical Information Systems Technology
University of Arizona
Bachelor - Emergency Administration And Degree Planning
University of North Texas
Associate - Liberal Studies
Tarrant County College District
- Multiple Esri certifications are available upon request.
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