Eric Shelton
Los Angeles,CA
Summary
Proven track record in enhancing operational efficiency at Delta Airlines LAX, adept in work planning and prioritization, and relationship building. Excelled in managing flight operations and emergency situations, achieving a significant reduction in delays. Holds a Private Pilot's Certificate, underscoring a strong foundation in aviation and customer service excellence.
Overview
25
25
years of professional experience
Work History
Coordinator
Delta Airlines LAX
Los Angeles, CA
06.1999 - Current
- Manage the daily flight operations of Delta Airlines and their contracts Aeromexico, WestJet and Virgin Atlantic including gate plotting, aircraft tow dispatch, updating weather and runway conditions, flight emergency management
- Log and maintain daily reports regarding delays, on-time performance, employee and passenger medicals, facility maintenance issues, fuel spill and aircraft damage reports
- Drive operational performance through metric based turn time analysis for Delta Passenger Service, Ramp Operations, Tech Ops staffing and their vendors including catering, fueling
Line Service
Corporate Wings
Cuyahoga County Airport
05.2002 - 04.2004
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
Education
Associates Degree - Liberal Arts
Orange Coast College
Costa Mesa, CA05.2001
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Private Pilot's Certificate
Timeline
Line Service
Corporate Wings
05.2002 - 04.2004
Coordinator
Delta Airlines LAX
06.1999 - Current
Associates Degree - Liberal Arts
Orange Coast College