Nlyte
Eric Simpson
Information Technology
Bandera,Texas
Summary
IT Professional – Data Center & IT Infrastructure Expert Highly accomplished IT professional with over 15 years of extensive experience in data center management, inventory lifecycle, and server administration. Proven track record in enhancing operational efficiencies, ensuring compliance, and driving innovation in complex IT environments. Adept at leading teams and executing projects that improve data center infrastructure and IT processes.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work History
Senior Infrastructure Engineer
USAA
San Antonio
10.2020 - Current
- Spearheaded administration and ownership of Nlyte DCIM tool, enhancing asset management across multiple sites.
- Maintained regulatory compliance by adhering to industry standards and implementing necessary controls within IT environment.
Senior Datacenter Specialist
HCL AMERICA
San Antonio
05.2016 - 10.2020
- Datacenter operations contractor for USAA
- Planned and executed strategic server and network hardware installations.
- Installed server, storage, network and mainframe datacenter hardware.
- Installed fiber and ethernet cabling
Lead Datacenter Technician
ATOS IT SOLUTIONS AND SERVICES
San Antonio
01.2013 - 05.2016
- Datacenter operations contractor for Microsoft
- Planned and executed strategic server and network hardware installations.
- Installed server, storage, network and mainframe datacenter hardware.
- Installed fiber and ethernet cabling.
- Managed service queue with a daily service queue of 50-60 service requests.
- POC and shift manager for third shift data center technician support staff.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Cloud Computer Support Technician
PEER1 HOSTING
San Antonio
03.2012 - 11.2012
- Implemented remote desktop access solutions enabling users to work from home efficiently during unforeseen circumstances.
- Monitored and provided customer support for daily service requests
Technical Support Technician
VOLT TECHNICAL SOLUTIONS
San Antonio
09.2010 - 03.2011
- Provided exemplary customer support, resolving issues with a 95% first-time resolution rate.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
Education
Master of Business Administration (MBA) - Business
University of Phoenix
Online 03.2013 - 10.2023
Bachelor of Computer Science (BCS) -
University of Phoenix
Online 03.2013 - 10.2023
Associate of Science in Network Support (AAS) -
University of Phoenix
Online 03.2013 - 10.2023
Data Science Certification - Data Science
University of Texas San Antonio
San Antonio, TX 03.2024 - Current
Skills
Data Center Management & Operations
Inventory Lifecycle Management
Compliance & Regulatory Adherence
Server Management & Administration
Problem Resolution & Troubleshooting
Active Directory & Server Management
Tools: Nlyte, ServiceNow, MS Office
Incident and Problem Management
Infrastructure Automation
Stakeholder Communication
Vendor Relationship Management
Server Hardware Configuration
Decision-making skills
Incident Management
Equipment knowledge
Compliance understanding
Project Oversight
Problem-solving abilities
Multitasking Abilities
Critical Thinking
Effective Communication
Attention to Detail
Analytical Skills
Accomplishments
- Improved efficiency by implementing process improvements and automation, reducing operational costs by 20%.
- Earned recognition for excellence in IT project execution and asset management.
Affiliations
- University of Phoenix Alumni
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offWork from home optionHealthcare benefitsPaid sick leave401k match4-day work weekLanguages
English
Native or Bilingual
Interests
Fitness
Jui-Jitsu
Continuing education
Timeline
Data Science Certification - Data Science
University of Texas San Antonio
03.2024 - Current
Senior Infrastructure Engineer
USAA
10.2020 - Current
Senior Datacenter Specialist
HCL AMERICA
05.2016 - 10.2020
Master of Business Administration (MBA) - Business
University of Phoenix
03.2013 - 10.2023
Bachelor of Computer Science (BCS) -
University of Phoenix
03.2013 - 10.2023
Associate of Science in Network Support (AAS) -
University of Phoenix
03.2013 - 10.2023
Lead Datacenter Technician
ATOS IT SOLUTIONS AND SERVICES
01.2013 - 05.2016
Cloud Computer Support Technician
PEER1 HOSTING
03.2012 - 11.2012
Technical Support Technician
VOLT TECHNICAL SOLUTIONS
09.2010 - 03.2011