Eric Small Jr.
Birmingham,AL
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
Work History
Team Leader
Canteen Merch
Birmingham, AL
03.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Production Worker
Mercedes Benz USA
Tuscola, AL
05.2019 - 08.2019
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Identified defective parts or components and removed them from production line.
- Conducted routine maintenance checks on all machinery used in the production line.
Cashier
Dunkin' Donuts
Birmingham, AL
02.2019 - 05.2019
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Auto Sales Representative
Long Lewis Ford
Birmingham, AL
06.2018 - 02.2019
- Greeted customers and answered inquiries about vehicles.
- Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
- Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
- Worked closely with the finance department to ensure customer financing was secured in a timely manner.
- Negotiated prices of vehicles based on customer needs and budget constraints.
- Prepared paperwork related to the sale such as invoices, contracts, purchase orders.
- Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
Park Attendant
Splash Adventure
Birmingham, AL
05.2017 - 10.2017
- Greeted visitors and provided information about park activities.
- Enforced park rules and regulations; issued warnings or citations when necessary.
- Inspected playground equipment for safety hazards and reported any issues to supervisor.
- Organized special events such as nature walks, campfires, and educational programs.
- Provided first aid assistance in emergency situations.
- Maintained cleanliness of public areas by emptying trash cans and picking up litter.
- Attended staff meetings to discuss operational procedures and updates.
- Coordinated with vendors for delivery of food items needed for special events.
Education
High School Diploma -
Mcadory High School
Mccalla, AL05-2019
Skills
- Complaint resolution
- Team Supervision
- Cash Handling
- Technical Support
- Key Performance Indicators
- Production Reporting
- OSHA Compliance
- Product Inspection
- Lift Equipment Operation
- Warehouse Management Systems
- Shipping and receiving
- Assembly line experience
- Heavy equipment operations
- Materials Handling
- Work Planning and Prioritization
- Stock Rotation
- Certified forklift operator
Timeline
Team Leader
Canteen Merch
03.2021 - Current
Production Worker
Mercedes Benz USA
05.2019 - 08.2019
Cashier
Dunkin' Donuts
02.2019 - 05.2019
Auto Sales Representative
Long Lewis Ford
06.2018 - 02.2019
Park Attendant
Splash Adventure
05.2017 - 10.2017
High School Diploma -
Mcadory High School
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