Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Eric Smith

4221 Fieldstone Dr. Rapid City ,SD

Summary

Entrepreneur with extensive experience in customer service and financial analysis. Implemented strategies that significantly improved customer satisfaction and increased revenue. Proven ability to lead teams, resolve conflicts, and effectively promote services through social media and sales presentations. Strong relationship-building skills with co-workers, staff, vendors, and clients. complemented by a solid background in management and administration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Owner

Bristols Hearing Solutions
Rapid City , SD
09.2013 - 03.2025
  • Identified customer needs to enhance service delivery and satisfaction.
  • Increased sales from 8% to 13% year over year.
  • Resolved inquiries and issues through effective communication.
  • Delivered exceptional service to build long-term relationships for repeat sales and referrals.
  • Implemented creative problem-solving strategies to exceed customer expectations.
  • Reviewed financial statements and reports to evaluate productivity.
  • Managed sales presentations, highlighting product benefits and brand value.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Organized events such as trade shows and conferences.
  • Identified new opportunities for growth, expansion, and new customers.
  • Community outreach to ensure brand recognition.
  • Managed the sales team to ensure steady growth and customer satisfaction.
  • Negotiated with vendors to ensure prompt delivery and advantageous outcomes.
  • Annual sales exceeded $650,000.00.

Education

Criminal Justice

Rose State College
Oklahoma City, OK

Skills

  • Customer service and support
  • Financial analysis and budgeting
  • Social media strategy
  • Sales presentations and delivery
  • Event planning and coordination
  • Market research and insights
  • Customer relationship management
  • Creative problem solving
  • Team leadership and development
  • Conflict resolution strategies
  • Effective communication skills
  • Customer retention strategies
  • Staff training and development
  • Organizational skills and efficiency
  • Cost reduction initiatives

Affiliations

Hiking, Kayaking and spending time with family

Accomplishments

USAF Desert Storm awards

Top sales person at large medical sales clinic 10 months out of 12 for 8 years straight

Certification

Licensed Hearing Aid dispenser in South Dakota from 2013-2025

References

References available upon request.

Timeline

Owner

Bristols Hearing Solutions
09.2013 - 03.2025

Criminal Justice

Rose State College

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