Eric Smith
Grand Prairie
Summary
Hello, and thank you for taking the time to review my resume. My name is Eric, a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ciderist/ Customer Service Representative
Cidercade
08.2025 - Current
- 1. Promoted Cidercade admissions and special events by engaging customers, explaining offerings, and encouraging group participation to increase daily sales and visitor turnout.
- 2. Provided knowledgeable and friendly customer service in the taproom, guiding guests through cider selections and maintaining a clean, engaging environment.
- 3. Supported day-to-day operations including restocking kegs, monitoring tap lines, maintaining cleanliness standards, and collaborating with team members to enhance customer experience and product presentation.
- Currently employed
NCA Instructor
Varsity Spirit
04.2020 - Current
- Ensured safe practice environment by enforcing proper stretching, warm-up, and cool-down routines to minimize injury risk.
- Increased team cohesiveness with tailored team building activities for optimal on-field collaboration.
- Improved overall cheer squad morale through consistent communication, goal-setting, and positive reinforcement techniques.
- Provided valuable mentorship to aspiring cheerleaders through one-on-one coaching sessions focused on individual strengths and areas of improvement.
Child Day Camp counselor
YMCA
05.2025 - 08.2025
- 1. Displays being responsible and dependable by always being on time and following through with assigned duties. Such as cleaning, redirecting behaviors and being a quick thinker.
- 2. Being a strong communicator by giving clear instructions and actively listening. Great for communicating with kids, parents and co-workers.
- 3. Always striving to be a great team player, helping and completing any task(s) needed.
- Seasonal
Deli Clerk/Meat Clerk/ Fry Cook
Price Chopper
09.2023 - 04.2025
- 1. Learned every position within Price Chopper Deli
- 2. I am a very valued worker at my job, strong and reliable. Always ready for the task
- 3. Honest and genuine, not perfect but sure willing to try their best to be flawless
Starbucks Barista
HMSHost
03.2022 - 07.2023
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
Warehouse Associate
Carparts.com
11.2021 - 02.2022
- Assisted in loading and unloading trucks, contributing to timely delivery schedules.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Monitored product quality throughout the shipping process, ensuring adherence to company standards.
Pest Control
Value Pest Control
06.2020 - 10.2020
- Applying pesticides inside and outside around homes
- Dealt with customers and pets in their own homes, keeping them safe from product
- Trusted with company car to make stops around the route
- Handled payments when needed
Education
Some college - Exercise Science
Ottawa University
Ottawa, KS05.2025
High School -
Grand Prairie High School
Grand Prairie, TX01.2019
Skills
- Team development
- Customer relations and service
- Intermediate Spanish knowledge
- Conflict resolution
- Attention to detail
Certification
- Food Handler Certification
- TABC Certification
Strengths
- Customer Service
- Leadership
- Quick problem solving
- Detailed worker
- Working towards becoming fully bilingual in Spanish
Languages
Spanish
Limited Working
Timeline
Ciderist/ Customer Service Representative
Cidercade
08.2025 - Current
Child Day Camp counselor
YMCA
05.2025 - 08.2025
Deli Clerk/Meat Clerk/ Fry Cook
Price Chopper
09.2023 - 04.2025
Starbucks Barista
HMSHost
03.2022 - 07.2023
Warehouse Associate
Carparts.com
11.2021 - 02.2022
Pest Control
Value Pest Control
06.2020 - 10.2020
NCA Instructor
Varsity Spirit
04.2020 - Current
Some college - Exercise Science
Ottawa University
High School -
Grand Prairie High School