Eric Soto
Zephyr Cove,NV
Summary
Experienced Executive Sales and Marketer with deep understanding around marketing our product from setting up tours to closing sales. Top performer and high VPG in sales. Always exceeding month to month quotas in various forms. Knowledgeable with MOOD, PMS, Orcal, Word, and excel.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Executive
Marriott Vacations Worldwide
South Lake Tahoe, CA
01.2023 - Current
- Experienced Executive Sales and Marketer with deep understanding around marketing our product from setting up tours to closing sales. Top performer and high VPG in sales. Always exceeding month to month quotas in various forms. Knowledgeable with MOOD, PMS, Orcal, Word, and excel.
- Focused on informing our guest on timeshare ownership with multiple benefits through pitching a presentation and assisting our current owners with maximization of ownership status and types through owners update presentations. Allowing our guest to better understand our product by passing knowledge in new generation of timeshares to benefit family quality time through vacationing.
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Analyzed sales and marketing data for improved strategies.
- Utilized CRM software to track sales progression and communicate project needs.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Receptionist
Serenity Spa
South Lake Tahoe, CA
07.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Gym Manager
UFC Gym
Reno, NV
08.2019 - 07.2021
- Trained employees on general procedures, gym rules and duties.
- Set and managed employee work schedules for coverage in assigned areas.
- Generated leads through sales promotions and word-of-mouth.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
Education
Douglas High School
Minden, NV06.2018
Skills
- Sales Program Coordination
- Providing Feedback
- Promotions and Marketing Strategies
- Consultative Selling Techniques
- Social Media Platforms
- Establishing Contacts
- Sales Statistics Analysis
- Social Media Digital Marketing
- Strategic Networking
- Marketing Plan Development
- Salesforce Software
- Serve Customers
- Strategic Planning
- Tradeshow Events
- Promote Products
- Client Meetings
- Marketing Program Performance
- Digital Sales
- Professional Networking
- Upselling Products and Services
- Closing Techniques
- Lead Qualification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Marketing Executive
Marriott Vacations Worldwide
01.2023 - Current
Receptionist
Serenity Spa
07.2021 - 12.2022
Gym Manager
UFC Gym
08.2019 - 07.2021
Douglas High School