Summary
Overview
Work History
Education
Skills
Timeline
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Eric Soto

Lubbock,TX

Summary

Detailed-driven IT service specialist

Data Processing Associate

Banking Systems representative.


I have over 10 years of customer service. 7 years of sales experience. Proficient in analyzing potential future risks. Provides insight to improve operations. Knowledgeable in computer systems, task schedulers. Advanced Excel Functionality skills.

Overview

18
18
years of professional experience

Work History

Data Processing/Banking Systems/IT Support Specialist

PlainsCapital Bank
05.2018 - Current
  • Troubleshooting failures with reoccurring daily reports
  • Monitored data entry processes
  • Worked to improve efficiency and performance on all processes
  • Configuring mass exchanges and identifying errors
  • Uploading Payroll Files
  • Maintaining records and files for audit purposes
  • Creating job aids that will help new users complete jobs
  • Using FTP Servers to upload and download files for groups
  • Financial Budgeting and reporting
  • Monitoring automatic scripts and processes
  • Reviewing daily Job logs to ensure previous day files completed on time
  • Monitoring additional jobs and duties that complete over every 3rd weekend and first day of month

VXI Sales Representative

DIRECTV
03.2011 - 04.2018
  • Sales position for Directv Service
  • Having strong product knowledge in the field of sales
  • Trained and mentored new sales representatives
  • Explaining why customers should switch services by providing all the benefits Directv offers
  • Building empathy and creating rapport with each customer building a trust bond.
  • Always providing additional information the customer may not know that would help accommodate their needs
  • Knowing when to use rebuttal tactics to any hesitations customer may have if product is the perfect fit for their wants and needs

Convergys - Comcast Cable and Xfinity Internet

Lubbock
04.2006 - 05.2011
  • Troubleshooting internet connection issues with modems
  • Configuring network set up for Apple and Windows PC's
  • Boosting high speeds to customer modem while sending signal packets
  • Restarting and resetting up network connections
  • Scheduling technicians if problem persists at customers home or business
  • Setting up routers for customers
  • Making sure customers technical settings are set properly
  • Providing customer service for any billing questions
  • Installing and configuring new devices and system components
  • Performing preventative maintenance on all equipment including telecommunication equipment


Education

Some College (No Degree) -

South Plains College
Levelland, Texas

Skills

  • System Enhancement
  • Configuration Management
  • Operating System Management
  • Mobile Device Management

Timeline

Data Processing/Banking Systems/IT Support Specialist

PlainsCapital Bank
05.2018 - Current

VXI Sales Representative

DIRECTV
03.2011 - 04.2018

Convergys - Comcast Cable and Xfinity Internet

Lubbock
04.2006 - 05.2011

Some College (No Degree) -

South Plains College

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Eric Soto