Eric Sousa
Fall River,MA
Summary
I am a hardworking and passionate applicant with strong skills seeking to secure a position in the Electrical Field. I am eager to help my team achieve company goals.
I completed electrical training classes during the course of my college education, and earned a degree in Mechanical Engineering. I believe my education and work experience will serve to be valuable assets to my employer.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate, LumberThe Department
The Home Depot
07.2020 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked shelves to match planogram images and instructions.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Picked and packed order items.
Customer Service Associate
Walgreen's Pharmacy
06.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled damages, returns, and Hazmat issues.
- Stocked shelves
- Implemented Planograms
Structural Welder
Malatos Iron Works
05.2018 - 05.2019
- Used MIG, TIG welding, Stick welding on structural supports.
- Prepared welding equipment to perform advanced welding work.
- Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
- Utilized advanced blueprint reading skills for accurately interpreting project requirements prior to commencing work.
- Clamped and tack-welded components to achieve desired configurations.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
- Fabricated steel frames, columns, beams, and girders according to blueprints or instructions from site managers.
- Aligned structural steel members to rivet, bolt and weld permanently into place.
Education
Associate of Applied Science - Mechanical Engineering
Bristol Community College
Fall River, MA05.2022
High School Diploma -
Diman Regional Technical High School
Fall River, MA05.2019
Skills
- Display building
- Merchandising and Display
- Shipment Inspection
- Retail Merchandising
- Stock management
- Hand Truck Operation
- Forklift safety and operation
- Product picking
- Equipment Operation
- Order Fulfillment
Timeline
Order Fulfillment Associate, LumberThe Department
The Home Depot
07.2020 - Current
Customer Service Associate
Walgreen's Pharmacy
06.2019 - Current
Structural Welder
Malatos Iron Works
05.2018 - 05.2019
Associate of Applied Science - Mechanical Engineering
Bristol Community College
High School Diploma -
Diman Regional Technical High School
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