Eric Spector
Andover,MA
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability in environment where reliability is key
Overview
18
18
years of professional experience
Work History
Volunteer
The Elizabeth Peabody House
10.2023 - Current
- Assist in various duties to support the food pantry including the purchasing of supplies, assembling packages for distribution and intake i.e.registering clients to receive aid
Deposit Operations Specialist
Cambridge Savings Bank
07.2022 - Current
- Review new and existing account documentation for accuracy e.g. Signature cards, Business Registrations
- Ensure compliance with all policies and procedures to meet audit guidelines e.g. Procedure review
- Support internal partners in everyday functions i.e. account closures, interest adjustments
- Submit foreign checks to the Federal Reserve for collection, provide customers with receipts
Senior Contact Center Specialist
Cambridge Savings Bank
02.2021 - 07.2022
- Responsible for documenting and responding to customer correspondence e.g. voicemail, e-mail
- Provide product training to colleagues to improve sales and referral performance
- Deliver exceptional service with each and every customer interaction
- Take ownership of customer inquiries and ensure satisfactory resolution e.g. account openings, stop payments, wire transfers, documentation needs
- Offer remote assistance to resolve Online Banking questions and issues
Customer Contact Specialist
Cambridge Savings Bank
08.2012 - 02.2021
Contract Employee, Allied Health Services
Tufts Health Plan (via PSG Staffing)
11.2011 - 04.2012
- Responsible for the assembly, tracking, mailing, and filing of contracts and amendments
- Assisted in various call-out campaigns e.g. coverage satisfaction, additional services
- Routinely performed various office functions including faxing, e-mailing, filing and copying
Operations Specialist II / Team Lead
Key Education Resources
10.2006 - 04.2010
- Cleaned up a backlog of queues and delegated their supervision to appropriate parties to prevent future backups and queue mismanagement
- Addressed unsatisfied customer concerns and handled process exceptions
- Documented and developed procedures
Education
Bachelor Of Liberal Studies - psychology, literature, Sociology, Science
Mount Ida College
Newton, MA05-1995
Skills
- Microsoft Office
- Google Suite
- Bank-specific systems
Volunteer Experience
The Elizabeth Peabody House (Food Pantry), Somerville, MA, October 2023-present. Assist in various duties supporting the food pantry including intake, purchasing food, assembling packages for distribution and registering clients to receive aid
Timeline
Volunteer
The Elizabeth Peabody House
10.2023 - Current
Deposit Operations Specialist
Cambridge Savings Bank
07.2022 - Current
Senior Contact Center Specialist
Cambridge Savings Bank
02.2021 - 07.2022
Customer Contact Specialist
Cambridge Savings Bank
08.2012 - 02.2021
Contract Employee, Allied Health Services
Tufts Health Plan (via PSG Staffing)
11.2011 - 04.2012
Operations Specialist II / Team Lead
Key Education Resources
10.2006 - 04.2010
Bachelor Of Liberal Studies - psychology, literature, Sociology, Science
Mount Ida College
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