Summary
Overview
Work History
Education
Skills
Education Training Background
Qualifications Summary
Certification
Timeline
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Eric Speight

Lancaster,California

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Edgy IO Cloud Monitoring Representative

Remote
08.2022 - Current
  • Monitors Cloud based equipment Edge and IoT systems throughout the workday, or as otherwise scheduled, using the Company monitoring and alerting system and other tools as may be provided or changed from time to time
  • Responsible for ensuring smooth coordination between senior leadership, engineers, and wireless technology customers to notify any anomalies occurring on depicted Cloud based monitoring graphs.

ADT National Account Coordinator

Remote
08.2022 - 01.2023
  • Creates and follows up with service tickets for ADT National Account Customers
  • Responsible for coordination with high level distribution customers representing ADT in ensuring customers emergency alarms are serviced and repaired, and loss prevention team equipment is probably maintained by dispatching service Technicians when required
  • Contributes to being the face of ADT in maintaining good relations with high level customers.

Sykes Intuit Product Support Representative

Remote
01.2022 - 04.2022
  • As an Intuit Turbotax product support specialist responded to inquiries via phone from customers needing Turbotax Product support
  • Knowledgeable in Turbotax program also knowledgeable in both State and Federal tax laws
  • Also assisted customers in technical support for Windows, MAC OS, Android, and Apple IOS operating systems.

FIS Chargeback Team Member

St. Petersburg FL
05.2021 - 08.2021
  • As Chargeback team member provided excellent customer service responding to telephone inquiries from customers who have a chargeback dispute
  • Ensured all Visa, Mastercard, State and Federal regulations were being met regarding chargeback dispute process
  • Reviewed, researched and initiated the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments.

Cryptologic Technician Technical

US NAVY
06.2004 - 08.2018
  • Served as OPELINT analyst in support US Pacific fleet Carrier Strike Group/Amphibious Readiness Group training exercises
  • Led exercises and training initiatives
  • Operated electronic intelligence-receiving and direction-finding systems, #digital recording devices, analysis terminals, and associated computer equipment, as well as systems that produce high-power jamming signals used to deceive electronic sensors and defeat radar-guided weapons systems
  • Provided technical and tactical guidance in support of surface, subsurface, air, and special warfare operations
  • Parsed intelligence reports for accurate intelligence and prepared documentation for clarity and context
  • Trained on forward thinking intelligence gathering, extracting valuable information, and presenting findings in a timely manner
  • Served as Command Diversity Coordinator, facilitated and taught Navy Pride & Professionalism courses.

Education

Bachelor of Science - Cybersecurity

St. Petersburg College
Clearwater, FL
05.2025

Skills

  • Analytical Skills
  • Data Analysis
  • Adaptability
  • Decision Making
  • Conflict Resolution
  • Interpersonal Skills
  • Critical Thinking
  • Organizational Skills
  • Active Listening
  • Problem Solving
  • Time Management
  • Effective Communication
  • Computer Literacy

Education Training Background

  • Garfield High School, 06/2004
  • Saint Petersburg College, Bachelors in Cybersecurity

Qualifications Summary

Exceptionally experienced and highly knowledgeable Intelligence and Management Professional, with extensive background managing complex operations, leading effective teams, and developing optimal strategies for collecting, processing, exploiting, and reporting of information. Related skills and experience include: Information Management: Repeated success guiding sizeable, cross-functional Electronic Intelligence (ELINT) teams in information gathering, streamlining, and delivery. Technical Expert: Extensive training and hands-on experience with electronic equipment. Computers & Administration: Solid technical skills with proficiency in Windows, Unix, and Linux as well as Microsoft Suite (Word, Excel, PowerPoint, Outlook); adept at learning and utilizing new software applications and databases. Achievements / Strengths: Articulate communicator, trainer, and presenter; able to make sound decisions under pressure and work in fast-paced and rapidly changing environments.

Certification

Google Cybersecurity Certification

Timeline

Edgy IO Cloud Monitoring Representative

Remote
08.2022 - Current

ADT National Account Coordinator

Remote
08.2022 - 01.2023

Sykes Intuit Product Support Representative

Remote
01.2022 - 04.2022

FIS Chargeback Team Member

St. Petersburg FL
05.2021 - 08.2021

Cryptologic Technician Technical

US NAVY
06.2004 - 08.2018

Bachelor of Science - Cybersecurity

St. Petersburg College

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Eric Speight