Eric Spencer
Essex,MD
Summary
Professional operator with strong experience in material handling and warehouse operations. Skilled in safely maneuvering forklifts, managing inventory, and loading/unloading goods. Reliable team collaborator focused on achieving results and adapting to changing needs. Recognized for attention to safety protocols and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Kohl’s Warehouse
12.2022 - Current
- Supervise and coordinate daily activities of warehouse associates during the shift.
- Monitor workflow and ensure timely completion of shipping, receiving, stocking, and order fulfillment tasks.
- Train, coach, and provide feedback to team members to ensure high performance.
- Ensure compliance with company policies, safety procedures, and operational guidelines.
- Identify and resolve operational issues in real time to maintain productivity.
- Communicate shift updates and performance metrics to management.
- Support inventory control and quality assurance processes.
- Promote a team-oriented and respectful workplace culture.
Team Lead
Walmart
01.2021 - 11.2022
- Lead and guide associates in daily tasks to meet department goals.
- Monitor stock levels and coordinate with associates to maintain merchandise presentation and availability.
- Support training and development of new associates.
- Ensure compliance with company policies, procedures, and safety standards.
- Provide excellent customer service and resolve customer concerns in a professional manner.
- Use reports and data to identify areas for improvement in operations or performance.
- Assist with scheduling, shift coverage, and other administrative duties as needed.
- Collaborate with other departments and leadership to drive store success.
- Accurately manage cash transactions in a high-volume retail environment, including processing customer payments, issuing correct change, performing cash pulls, and balancing registers at shift end.
- Maintained compliance with company policies for security, cash drops, and reconciliation, ensuring minimal discrepancies.
- Trained in detecting counterfeit bills, safe cash drawer management, and efficient handling of multiple payment types.
Security Officer
Allied Security Services
11.2019 - 01.2021
- Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, and security violations.
- Monitor access control and prevent unauthorized entry.
- Write detailed incident reports and daily activity logs.
- Respond to alarms and emergency situations in a calm and professional manner.
- Communicate effectively with clients, visitors, and emergency responders.
- Provide a visible deterrent to crime and unwanted behavior.
- Maintain a professional appearance and demeanor at all times.
- Follow post orders and company protocols.
Cashier Team Lead
CVS Health
02.2018 - 03.2020
- Support cashier team members during shifts to ensure smooth checkout operations.
- Provide training, coaching, and performance feedback to cashiers.
- Resolve customer concerns and process escalated transactions professionally.
- Ensure registers are balanced and store policies are followed accurately.
- Monitor front-end cleanliness, organization, and merchandise presentation.
- Assist with scheduling, shift coverage, and opening/closing duties as needed.
- Promote CVS rewards programs, product upsells, and customer satisfaction.
- Communicate effectively with store management regarding team performance and store needs.
Education
High School - undefined
Parkville High School
Parkville, MD06.2019
Skills
- Effective team management
- Prioritization and scheduling
- Inventory management and control
- Pallet jack operation
- Forklift operation
- Materials handling
- Order selection and fulfillment
- OSHA regulations knowledge
Awards
Kohl’s Warehouse - Best Attendance 2023-02
Certification
Certified Forklift Operator
Timeline
Shift Lead
Kohl’s Warehouse
12.2022 - Current
Team Lead
Walmart
01.2021 - 11.2022
Security Officer
Allied Security Services
11.2019 - 01.2021
Cashier Team Lead
CVS Health
02.2018 - 03.2020
High School - undefined
Parkville High School
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