Eric Spriggs
Uber, Lyft (Self Employed)
SANDY
2027
years of professional experience
Results-driven professional with loss prevention and incident reporting skills. Proven ability to enhance customer satisfaction through effective conflict resolution and policy enforcement.
Work History
Amazon Driver
8 Years 11 Months- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated delivery routes using GPS technology for optimal efficiency and accuracy.
- Managed inventory by tracking deliveries and reporting discrepancies promptly.
- Maintained vehicle compliance with safety regulations and performed routine inspections.
Rideshare Driver
10 Years 10 Months- Delivered exceptional customer service, ensuring a positive experience for riders.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and safety standards to enhance ride quality.
- Handled payment processing seamlessly through various digital platforms.
- Analyzed trip data to identify trends, improving service efficiency and satisfaction rates.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Asset Protection Associate
4 Years 2 Months- Monitored surveillance systems to identify suspicious activities and enhance store security.
- Implemented effective loss prevention strategies to minimize theft and fraud incidents.
- Collaborated with law enforcement on investigations to recover stolen merchandise.
- Trained new associates on asset protection protocols and safety measures.
- Investigated and apprehended shoplifters and other potential criminals in the store to increase protection and apply safety measures.
- Responded to alarms, disturbances, and medical emergencies, coordinating directly with local law enforcement.
- Documented surveillance logs, security breaches, and safety hazards with detailed incident reports submitted to management.
- Provided a visible, professional, and helpful security presence while greeting customers and employees.
Tire and Lube Express Technician
7 Months- Conducted oil changes and fluid checks using industry-standard tools and equipment to maintain vehicle performance.
- Performed tire installations, rotations, and repairs efficiently to ensure customer safety and satisfaction.
- Assisted customers in selecting appropriate products for their vehicles, enhancing service experience through effective communication.
- Trained new technicians on best practices and safety protocols, promoting a culture of teamwork and efficiency.
Senior Team Leader
- Oversaw daily operations, ensuring team adherence to company policies and customer service standards.
- Mentored team members, fostering a collaborative environment that improved overall productivity.
- Implemented process improvements that enhanced inventory management and reduced stock discrepancies.
- Developed training programs for new hires, streamlining onboarding processes and enhancing team efficiency.
- Coordinated scheduling to optimize workforce coverage during peak hours, improving service levels.
- Set clear team goals and delegated tasks and set deadlines.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Electrical Apprenticeship Program
High School Diploma
Skills
Loss mitigation
Route planning
GPS navigation
Customer engagement
Customer service
Physical security
Inventory management
Delivery safety
Audit conducting
Teamwork
Teamwork
Timeline
Amazon Driver
Amazon Flex (Self Employed)
09.2017 - CurrentRead More
Rideshare Driver
Uber, Lyft (Self Employed)
10.2015 - CurrentRead More
Asset Protection Associate
Walmart
04.2011 - 06.2015Read More
Tire and Lube Express Technician
Walmart
11.2010 - 06.2011Read More
Senior Team Leader
Target
2005 - 2009Read More
Salt Lake Community College
No Degree from Electrical Apprenticeship Program
Read More
Hillcrest High School
High School Diploma
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