Eric Taylor
Mobile,AL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication, task prioritization skills, managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Accureg Software
04.2022 - Current
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Interacted with internal and external customers to understand business needs and translate into requirements and project scope on clients with 5+ modules as well as 10+ clients per year ranging from Enterprise to Non-Enterprise.
Implementation Programmer
Accureg Software
08.2019 - 04.2022
- Wrote and maintained technical documentation for software applications.
- Provided computer programming subject matter expertise to project team members.
- Worked with analysts to prepare test plans and assess test data.
- Performed code refactoring and optimization to improve performance.
Client Data Administrator
Intrado
01.2017 - 01.2019
- Research and Assisted Sales Team with varying levels of expertise and subject matter to educate what current products were capable of.
- Use and Support of various software to help maintain and support established software offerings.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
Enterprise Level Technician
Intrado
01.2016 - 01.2017
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Information Technology - Digital Forensics
05.2011
- Capstone Project: DFISP, Programmer, Created a program in conjunction with SQL and VB.NET to determine whether or not a piece of legal evidence would be considered valid in the court of law
Skills
- SQL Expertise
- Coding
- Data Analytics, Dataset Translation
- Technical Consulting
- Data Visualization, Functional Analysis
- Customer Relations, Effective Communication, User Training
- Project Management, Design
- Process Documentation and Training
Certification
- Certified Revenue Cycle Representative, Accureg
Timeline
Business Analyst - Accureg Software
04.2022 - Current
Implementation Programmer - Accureg Software
08.2019 - 04.2022
Client Data Administrator - Intrado
01.2017 - 01.2019
Enterprise Level Technician - Intrado
01.2016 - 01.2017
University of South Alabama - Bachelor of Science, Information Technology - Digital Forensics
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