Karen Wilson
Pinson,AL
Summary
Business Analyst, Scrum Master, and Project Coordinator experienced in supporting enterprise-level IT and telecommunications operations. Delivered high-quality solutions through effective requirements gathering, Agile facilitation, and data analysis. Focused on improving processes and enhancing operational performance by collaborating with cross-functional teams and leveraging critical thinking.
Overview
20
20
years of professional experience
Work History
Business Analyst
BellSouth / AT&T / AMDOCS
05.2006 - Current
- Collaborated with business clients, SMEs, application teams, test teams, project managers, and development teams to produce clear business requirements, system requirements, high level design documents, and test plans for complex IT and telecom initiatives, ensuring alignment across stakeholders.
- Execute SQL queries to validate business processes, troubleshoot defects, analyze data, and identify opportunities for improvement.
- Managed defect resolution processes for effective troubleshooting, helping Development and Test Teams understand business needs and provide defect-free solutions.
- Provide leadership with comprehensive project status updates, identified risks, and escalated issues to facilitate informed decision-making.
- Acted as Scrum Master for multiple applications, facilitated daily standups, sprint planning, monitored progress, addressed issues, and upheld cadence throughout the project lifecycle.
- Visited operational centers to assess processes and recommended improvements, enhancing overall productivity and minimizing errors.
- Support Ordering and Billing Centers, including dispute resolution for promotional credits and monthly reconciliation reporting.
- Write and modify scripts to improve workflow efficiency and meet evolving business needs.
- Coordinate and implement process changes with project managers and external partners.
- Collect and analyze data from project managers, running data through systems to issue orders and troubleshooting errors.
- Provide training and onboarding for new developers and business clients on supported applications and processes.
Education
Bachelor of Science - Business Administration (Management Concentration)
Birmingham-Southern College
Birmingham05.1992
Skills
- Business Analysis
- Requirements elicitation
- Stakeholder communication
- Business requirements
- SQL (queries, data validation, troubleshooting)
- SQL expertise
- Database management
- Data analysis
- Data mining
- Data mapping
- Business process improvement
- Business process mapping
- Business process modeling
- Gap analysis
- Quality assurance
- User acceptance testing
- KPI tracking
- Forecasting and planning
- Project management
- Agile methodologies
- Rally / Agile Tools/DevOps/Azure
- Jira/LeanKit
- Confluence
- Telecom Ordering & Billing Systems
- Script Writing for Process Automation
- Workflow Analysis
- Workflow optimization
- Process optimization
- Operations management
- Cost-benefit analysis
- Business planning
- Product management
- Product development
- Customer needs assessment
- Business solutions development
- Change management
- Risk assessment
- Analytical thinking
- Clear communication
- Verbal and written communication
- Decision-making
- Strategic planning
- Strategic thinking
- Negotiation
- Team collaboration
- Multitasking and organization
- Attention to detail
- Time management
- Problem-solving
- Technical writing
- Consulting
- Project presentation
- Release planning
- Test case scenarios
- Software development life cycle
- AI Tools (ChatGPT, AskATT)
- Microsoft Office (Word, Excel, Teams, PowerPoint)
- Microsoft Excel mastery
- Pivot tables
- Office productivity tools
- Client relationship management
- Business analytics
- Business case validation
- Telecom Ordering & Billing Systems
- Business solutions development
- Business case validation
- Business analytics
- SQL and databases
- Requirements analysis
- Process enhancement
- Stakeholder communication
- Business requirements
CORE COMPETENCIES
- Business & Systems Analysis
- Agile/Scrum Leadership
- Project Management & Coordination/SDLC
- Requirements Gathering & Documentation
- Test Planning (creating test case, E2E testing, UAT testing) & Defect Resolution
- Quality Assurance
- SQL Queries & Data Analysis
- Workflow & Process Optimization
- Waterfall Project Methodologies
- Cross-Functional Team Collaboration
- Stakeholder Communication
- Training & Knowledge Transfer
Timeline
Business Analyst
BellSouth / AT&T / AMDOCS
05.2006 - Current
Bachelor of Science - Business Administration (Management Concentration)
Birmingham-Southern College