Eric Tinsay
Houston,Texas
Summary
Results-driven and seasoned SAP SD, OTC, and IS-Oil Consultant with over 18 years of experience in supporting, implementing, configuring, and optimizing SAP ECC and S4HANA solutions for global clients. Expertise in Order-to-Cash (OTC) processes, master data (customer and credit), pricing, ATP, credit management, delivery fulfillment, billing, and integration with MM and FI. Extensive exposure to SAP TD (IS-Oil: Transportation and Distribution), TSW (IS-Oil: Traders and Schedulers Workbench), and HPM (IS-Oil Hydrocarbon Product Management) for a comprehensive understanding of the industry. Involved in full lifecycle implementations, system enhancements, and post Go-Live Support for seamless business operations. Strong analytical and problem-solving skills to deliver high-quality solutions that improve efficiency and ensure optimum system performance. Track record of successfully resolving critical production issues within KPIs. Knowledgeable in SAP to SAP or SAP to non-SAP integrations using EDI, ALE, and odata.
Overview
31
31
years of professional experience
Work History
Senior SAP SD OTC and IS-Oil Consultant
QADWorks Technical Solutions, Inc
01.2020 - Current
- Client Overview: Odfjell Terminals is a global provider of independent tank storage solutions for the chemical industry
- Senior SAP SD and IS-Oil (TSW) Consultant for Odfjell Oil Terminals Houston
- Application Support: Handle and resolve incident tickets, through configuration and enhancements related to SAP SD and TSW, this role is responsible for the support of the company's chemical and fuel terminal operations in US locations. This covers transportation movements for trucks, marine vessels, railcars, and pipelines from Inquiry to Cash
- Digital Transformation Phase 1: Implement projects to meet new business requirements related to depot and terminal operations and financial transactions
- Digital Transformation Phase 2: Functional Architect for the company's TMS (Terminal Management System) digital transformation initiatives with the objective integrating the existing TSW module to an external planning, scheduling, and operational application through API integrations using Azure function apps and Azure service bus
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Senior SAP SD Analyst
Avid Technologies (S.E. Asia) Pte. Ltd
01.2016 - 01.2020
- Company Overview: Avid Technology, Inc is an American company specializing in video and audio production technology; specifically, digital non-linear editing systems, audio and video software management and distribution services
- Handle incidents, tickets, and enhancements related to SAP SD (Quote to Cash); this role is responsible for the support of the global operations of the company with the main focus of ensuring business continuity
- Main are of focus was to support the order management team, ensure continuous processing of orders with no downtime
- Implement and manage projects related to SAP SD (Quote to Cash)
- Support the IDOC integration landscape using both ALE and EDI communications primarily to Sales Force CRM application
- Handle projects requiring new IDOC integrations for both internal and external applications
Senior SAP SD and IS-Oil Consultant
Chevron Holdings, Inc
01.2014 - 01.2015
- Senior Functional Analyst and SME for the Sales Team (Order to Cash)
- Tasked with the role of Senior Consultant and SME for SD (Sales and Distribution) and IS-Oil (TD) to ensure the smooth rollout of the synchronized Order to Delivery System in SAP IS-Oil TD (Transportation and Distribution) across 4 countries in Europe and Canada
- This task involved testing (3 stages), defect fixing through correction of master data and enhancements, and Configuration for all stages of System Integration testing
- Task included the design and implementation of various interfaces (ALE and EDI) in Sales and Distribution
- The project team was situated in a global geography across multiple time zones (Asia, North America, and Europe)
Senior IS Oil and SD Consultant
Phoenix Petroleum Philippines, Inc
01.2012 - 01.2013
- Lead SD (team lead) and IS-Oil Consultant for the implementation of an SAP IS-Oil Solution for company's Oil and Gas downstream operations
- The project went through Project Preparation, Blueprinting, Realization, Final Preparation, Go-Live and Support
- Implemented an IS-Oil solution for the company's downstream operations, covering the areas of manufacturing, storage, sales and distribution of oil products for the entire Philippine geographical area
- Covered the following IS-Oil areas (downstream): Transport and Distribution, Marketing, Accounting and Pricing, Marketing Contracts and Order Entry, Marketing Retail Network
- Covered all Sales and Distribution functional areas
Senior SD Consultant
Ajinomoto Group Japan
01.2012 - 12.2012
- Review client SD configuration setup and process flows and provide configuration and process improvements
- SME (Subject Matter Expert) for logistics and Sales
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Senior SD Consultant
Unilever Philippines SAP Rollout
01.2010 - 12.2010
- Senior SAP SD Consultant for the rollout a global SAP system in the company's Philippine operations
- I was tasked to be an SAP Consultant for OTC (Order to Cash)
- This involved gap analysis, requirements capture, data conversion, scenario testing and Fixing (4 cycles), business process analysis and validation of functional requirements and specifications
Senior SAP SD and IS-Mining Consultant
Accenture Philippines for Vale Mining AU
01.2010 - 12.2010
- Team Leader for Sales and Distribution and IS-Mining Team (TSW)
- Our team was tasked to rollout an SAP ECC 6.0 IS-Mining system in company's mining operations in Australia
- The task included conducting a GAP analysis, detailed design creation, configuration build, 3 cycles of integration testing, and Go-Live
- This project successfully went live Sept 5, 2010
Senior SD/MM Consultant
Unilever Europe
01.2009 - 01.2010
- Tasked as Offshore support for the client's Project System requirements related to SD and MM modules
- This involved implementing business requirements which include standard configurations, custom enhancements, user exits, and assisting the business in discussions related to system improvements
- Tasked also to create the Functional Design for any SAP SD related work
Senior SD Consultant
Cadbury Australia SAP Rollout
01.2009 - 01.2010
- Senior SAP SD Consultant for the rollout of SAP version ECC 6.0
- As lead Consultant I was tasked to do configurations, conduct unit and integration testing, and resolve implementation issues
SAP SD and IS-Oil Consultant
IBM Phils for Filipinas Shell Petroleum Corporation and Shell Indonesia Pte. Ltd - GSAP Rollout
01.2008 - 01.2009
- Lead SD and IS-Oil Consultant for the implementation of a global design for an SAP IS-Oil System in the Shell Companies in the Philippines and Indonesia focusing in the areas of Sales and Distribution and IS-Oil TD
- Responsibility also included testing and troubleshooting of interfaces from external systems and the SAP System
- Tasked to support the CRM implementation as a Functional resource which included Web Ordering System and the Telephony Ordering System
- Post live implementation responsibility was to ensure the Customer Service Center (Order Entry) would serve the daily KPI in the least amount of time, Stabilization occurred in 4 days
- The role also includes support for the TD (Transportation and Distribution) process and functionalities
- I was also involved in user training and Go-live Support
SAP SD and IS-Oil Consultant
Chevron Holdings, Inc
01.2007 - 01.2008
- Chevron Project Olympics' goal was to standardize the Global Downstream business processes, simplify the systems landscape and increase visibility into business results to remain competitive in a global business environment
- This involves the implementation of a synchronized system across North America, Africa, and Asia
- I was tasked with the role of senior consultant for Sales and Distribution and ensure the smooth rollout of the synchronized Order to Delivery System including TD (Transportation and Distribution) using SAP Oil and Gas system across all 20 countries in North America, Africa, and Asia
- This task involved defect fixing through Master Data correction and Configuration for all stages of System Integration testing including the various interfaces
- Created the SAP design for GAPs identified in the duration of the Project
- The project team was setup in global geography located in Brazil, US, South Africa, and the Philippines
SAP SD Consultant
IBM Solutions Delivery, Inc
01.2007 - 12.2007
- Lead SAP SD Consultant for PLDT/Smart telecommunications
- Smart/PLDT is the country's largest telecommunications company
- Lead Consultant for the implementation of SAP Transportation in the company's logistics operations
SAP SD Consultant
FEDEX, Airfreight 2100, Inc
01.2006 - 12.2006
- Was assigned as a member of the project team to conduct a Business Review of the company in preparation for an SAP Implementation
- Document the current business process in SAP Sales and Distribution
- Document the potential areas for Business Process Re-engineering (TO-BE)
- Verify business process gaps and recommend solutions
- Document all gaps and the system enhancements to resolve them
SAP SD Consultant
SAP Asia for Unilab Philippines
01.2005 - 01.2006
- Company Overview: Unilab, the Philippines biggest pharmaceutical company
- Lead the implementation of the Sales and Distribution Module, project managed by SAP Philippines as the SD Consultant's team lead for Unilab
- The project is a 3 phase 3-year program designed to streamline the company's business processes, improve efficiency and system security
- Due to the very large scope of the SD implementation, a team of 4 SD consultants was initially utilized for the project
- The project involved interfaces to external SAP, legacy, and Internet based customized solutions
- The project covered the following SAP modules: SD, MM, FI-CO, BW, EP, and CRM
- The project went through 5 phases of implementation using SAP ASAP methodology with SAP R/3 version 5.0 ECC
- Managed SD scope including integration issues with other modules, development, preparation and presentation of proposed alternative solution(s), development and preparation of training materials and conduct team training
- Developed SD business requirements as well as configuration, data migration, unit and integration testing
- Performed tasks associated with the conceptual design including configuration of the development system and transport to the test and production systems for the areas of Order Management, Delivery, Billing, Pricing, Customer Master Maintenance, Product Allocation, Account Determination, Rebates, Route Determination and Output Determination
- Created functional specifications for developments related to interfaces (SAP to SAP or non-SAP systems), forms, reports, enhancements and other workarounds to meet business requirements
- Unilab, the Philippines biggest pharmaceutical company
SAP Consultant and Solutions Architect
Satyam Computer Services Limited SG
01.2005 - 12.2005
- Company Overview: A leading global consulting and IT services company, offering a wide array of solutions customized for a range of key verticals and horizontals based in Singapore
- Was tasked to formulate the implementation solutions for SAP Implementations within the Asia Pacific Region
- This included forming the team, determining customer's business requirement, and coming up with a strategic solution to meet all of the client's deliverables
- Projects included: Civil Aviation Authority of Singapore SAP Upgrade (Singapore Changi Airport), Exxon Mobil Roll Out, Rhodia Asia Pacific, and Pte Ltd Korea Roll Out
- A leading global consulting and IT services company, offering a wide array of solutions customized for a range of key verticals and horizontals based in Singapore
Lead SAP SD Consultant
Integrated Microelectronics
01.2004 - 01.2005
- Company Overview: IMI is engaged in the design and manufacture of microelectronic components and parts
- The project involved the transition from the BAAN system into the SAP R3 4.7 Enterprise system
- The position involved heavy configuration of the SD module to fit the company's business
- The implementation covered eight mySAP Business Suite modules covering: Production Planning, Materials Management, Sales and Distribution, Quality Management, Financial Accounting, Controlling, Plant Maintenance, Warehouse Management and Business Workflow
- Technical modules for systems administration called BASIS and SAP's software language for customizing, this SAP implementation project was considered as the largest MySAP business suite implementation
- As SD Consultant I lead the Sales and Distribution team in the 5 phases of the implementation: Project Preparation, Blueprint, Realization, Final Preparation, Go Live and Support
- Was also in-charge of the pricing data migration from the Baan system to the SAP system, the job entailed mapping the pricing structure and creating an upload program to implement a mass migration of the pricing data
- IMI is engaged in the design and manufacture of microelectronic components and parts
SAP Consultant
Ernst & Young Phils
01.2000 - 01.2001
- Senior consultant for the firm's SAP implementation practice in the area of Sales and Distribution
- Supervise and provide guidance to the firm's junior consultants in Information Technology
- Ensure the smooth implementation of the company's SAP implementation projects
- Took part in the R/3 SAP Implementation team of Honda Cars Mfg
- Inc
- As a troubleshooter for Sales and Distribution in the Preparation to go live phase
- Project Team member for the SAP R3 Implementation of Quantum Foods, Inc
- The local distribution company of Dole Philippines
- Responsible for the per-sales initiative the SAP Consulting unit, with the responsibility of conducting client presentation of the SAP ERP system to prospective users
SAP SD Consultant
Pricewaterhouse Coopers Management Phils.
01.2000 - 12.2000
- Senior consultant for the firm's SAP implementation projects in the area of Sales and Distribution
- SAP Implementation team member for Hitachi Computer Products Asia Pacific Ltd, a high technology company located in Laguna
- Assisted in the company's various SAP sales initiative through presentation preparation and package sizing
Business Analyst
Chevron Philippines
01.1998 - 01.2000
- Part of the team that implemented the SAP system of the company with primary focus on the area of Sales and Distribution, IS-OIL
- Managed the roll out of the system in the various depots of the company covering fuels and LPG products
- Created the Sales Support functionality of the SAP system for implementation in the Southeast Asian region
- Regional Rollout member for SAP projects in Thailand, Malaysia, HK, and Singapore with the main task of coming up with a common Customer Master Data in Caltex ASEAN member countries in line with the synergy principle of Caltex for its core business system
- Managed to streamline the company's 6 stage order process system into a 2-stage process, increasing processing time and downsizing the manpower requirement
- Headed the project's depot training program for out of office personnel covering 21 depots from Luzon, Visayas, and Mindanao
- Created and initiated the cut-over procedures for the go-live phase for the 21 depots with actual physical assistance for each area
Operating Assistant (Section Head)
Pandacan Chevron-Caltex Terminal
01.1998 - 12.1998
- Manage the company's fuel deliveries for the Luzon area ensuring it is done in the least amount of time and minimum amount of cost
- Oversee all engineering aspects of the fuel loading facility from maintenance to facility upgrades
- Oversee the Road Transport Safety programs of the facility ensuring all tank truck deliveries are done with maximum safety and efficiency
- Manage the resources of the facility to ensure 24x7 operations
- Manage the customer service activity of the facility to ensure customer satisfaction and prompt action to customer complaints
Operations Supervisor
Pandacan Chevron-Caltex Terminal
01.1994 - 01.1998
- Shift supervisor for Pandacan Terminal Customer Service Section
- Manage and oversee the Distribution operations of the Terminal, this covers Order taking, delivery dispatching, tank truck loading, quality and security inspection, and actual unloading at customer site
- Manage the manpower of the section
- Manage the tank truck fleet of the facility including the implementation of Tank Truck Safety programs
- Manage the barge fleet of the facility for marine deliveries
- Manage and oversee the security and safety of the facility
- Ensure consistent product quality from storage to delivery
Education
Bachelor of Science -
Mechanical Engineering
Philippines03.1989
Skills
- SAP SD (Sales & Distribution) OTC (Order-to-Cash)
- Master Data (Customer, Material, output)
- Sales (Pricing, Credit Management, ATP)
- Delivery (Shipping, Transportation, Shipment Costing, Routes)
- Billing (Rebates, Revenue Recognition)
- Integration with FI and MM
- SAP IS-Oil TD (Transportation and Distribution) and TSW (Traders and Scheduler’s Workbench
- Integration to SAP and Non-SAP systems using EDI, ALE, and Odata
- Application Support, Upgrade, Rollout, and Implementation (Brownfield and Greenfield)
- SAP methodologies: ASAP and ACTIVATE
Timeline
Senior SAP SD OTC and IS-Oil Consultant
QADWorks Technical Solutions, Inc
01.2020 - Current
Senior SAP SD Analyst
Avid Technologies (S.E. Asia) Pte. Ltd
01.2016 - 01.2020
Senior SAP SD and IS-Oil Consultant
Chevron Holdings, Inc
01.2014 - 01.2015
Senior IS Oil and SD Consultant
Phoenix Petroleum Philippines, Inc
01.2012 - 01.2013
Senior SD Consultant
Ajinomoto Group Japan
01.2012 - 12.2012
Senior SD Consultant
Unilever Philippines SAP Rollout
01.2010 - 12.2010
Senior SAP SD and IS-Mining Consultant
Accenture Philippines for Vale Mining AU
01.2010 - 12.2010
Senior SD/MM Consultant
Unilever Europe
01.2009 - 01.2010
Senior SD Consultant
Cadbury Australia SAP Rollout
01.2009 - 01.2010
SAP SD and IS-Oil Consultant
IBM Phils for Filipinas Shell Petroleum Corporation and Shell Indonesia Pte. Ltd - GSAP Rollout
01.2008 - 01.2009
SAP SD and IS-Oil Consultant
Chevron Holdings, Inc
01.2007 - 01.2008
SAP SD Consultant
IBM Solutions Delivery, Inc
01.2007 - 12.2007
SAP SD Consultant
FEDEX, Airfreight 2100, Inc
01.2006 - 12.2006
SAP SD Consultant
SAP Asia for Unilab Philippines
01.2005 - 01.2006
SAP Consultant and Solutions Architect
Satyam Computer Services Limited SG
01.2005 - 12.2005
Lead SAP SD Consultant
Integrated Microelectronics
01.2004 - 01.2005
SAP Consultant
Ernst & Young Phils
01.2000 - 01.2001
SAP SD Consultant
Pricewaterhouse Coopers Management Phils.
01.2000 - 12.2000
Business Analyst
Chevron Philippines
01.1998 - 01.2000
Operating Assistant (Section Head)
Pandacan Chevron-Caltex Terminal
01.1998 - 12.1998
Operations Supervisor
Pandacan Chevron-Caltex Terminal
01.1994 - 01.1998
Bachelor of Science -
Mechanical Engineering
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