Eric Toevs
Warwick,RI
Summary
Dynamic and results-driven professional with over four years of experience in retail environments. Proven track record of increasing sales, improving customer satisfaction, and optimizing operations. Skilled in inventory management, product merchandising, and team leadership. Dedicated to delivering exceptional service and fostering meaningful customer relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager/ Lumber & Building Materials
Lowes Home Improvment
01.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Manager/ Pro Services
Lowes Home Improvment
01.2018 - 12.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Pro Services Specialist
Lowes Home Improvment
03.2016 - 01.2018
- Managed a diverse portfolio of projects, ensuring successful completion within budget constraints and meeting client expectations.
- Organized workshops for both internal teams and external clients, promoting knowledge sharing across various disciplines within the industry.
- Collaborated with sales team to develop targeted marketing strategies that drove revenue growth for the company.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Implemented a structured approach to problem-solving, promoting a more efficient resolution of client concerns and inquiries.
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
- Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
Education
N/A - Criminal Justice
C.C.R.I
Warwick, RISkills
- Customer Service
- Sales Optimization
- Inventory Management
- Retail Merchandising
- Team Leadership
- Product Knowledge
- Problem Solving
- Time Management
- Decision-making
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Critical thinking
- Multitasking
Certification
- Power equipment trainer - 2017-present
- Safety team-2018-present
- Shrink committee -2018-present
Timeline
Sales Manager/ Lumber & Building Materials
Lowes Home Improvment
01.2018 - Current
Manager/ Pro Services
Lowes Home Improvment
01.2018 - 12.2020
Pro Services Specialist
Lowes Home Improvment
03.2016 - 01.2018
N/A - Criminal Justice
C.C.R.I