Eric Tostado
Chicago,IL
Summary
Dynamic Volunteer Resource Manager with a proven track record at Anti-Cruelty, enhancing volunteer engagement and streamlining onboarding processes. Expert in recruitment and interpersonal communication, I've significantly improved program effectiveness and team cohesion. Skilled in presentation and talent management, my leadership has directly contributed to heightened volunteer productivity and satisfaction.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Volunteer Resource Manager
Anti-Cruelty
12.2020 - 01.2025
- Regular host of Volunteer Orientation & Core Training classes consisting of PowerPoint presentations and in-shelter training for new volunteer groups
- Served as key point of contact for volunteers and department leadership on matters relating to program creation, maintenance, and relationship building
- Enhanced volunteer team safety and productivity with targeted training programs
- Identified weak points and streamlined volunteer onboarding processes utilizing the Better Impact Volunteer Management Application
- Continuously assessed effectiveness of existing programs, refining processes as needed to provide optimal department support
- Led volunteer appreciation events. Celebrating volunteer achievements via the Anti-Cruelty Volunteers private fb group page
Volunteer & SAFE Program Coordinator
Anti-Cruelty
03.2017 - 01.2020
- Facilitated Volunteer Animal Handling Training Orientation, consisting of body language identification courses and shelter tours for onsite volunteer trainees
- Facilitated Foster Orientation featuring body language identification and general animal handling covering subjects such as accumulated in-shelter stress and post-placement decompression
- Direct interface with SAFE Emergency Boarding clients to provide immediate assistance for pets
- Managed Foster Program, implementing extended SAFE Program boarding stays utilizing volunteers
- Used strong interpersonal communication skills to convey information to internal and external clients
Customer Service Lead
Anti-Cruelty
06.2004 - 03.2017
- Resolved front desk and phone customer service issues using org processes and policies
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary
- Implemented the PREP Prepared Animal Entry Program collaborating with medical and behavior staff
- Cross-trained to operate as Animal Care & Animal Intake Technician to ensure intradepartmental coverage
- Provided inventory reports to Shelter Director to ensure the accurate delivery of shelter supply items
Laundry Attendant
Spin Cycle
02.2001 - 05.2004
- Folded and hung cleaned laundry items neatly for customers
- Operated washing machines and dryers according to standards
- Reported any equipment malfunctions or safety hazards to management promptly
Grocery Clerk & Cashier
Jewel Osco
06.1995 - 01.2001
- Stocked shelves and organized promotional displays for to drive sales
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking
- Served as cashier at checkout stations
Education
High School Diploma -
William H Sessions Wells High School
Chicago, IL06-1995
Skills
- Recruitment
- Interviewing
- Presentation
- Talent management
- Customer service
- Reliability
- Conflict resolution
- Performance monitoring
- Interpersonal communication
- Team building
Certification
Maddie`s Fund No-Kill Academy High-Volume Medium and Large Dog Fostering at Austin Pets Alive! Hosted by Kristin Auerbach
Certificate
"When the Customer Isn't Always Right" Customer Service in Animal Welfare
Timeline
Volunteer Resource Manager
Anti-Cruelty
12.2020 - 01.2025
Volunteer & SAFE Program Coordinator
Anti-Cruelty
03.2017 - 01.2020
Customer Service Lead
Anti-Cruelty
06.2004 - 03.2017
Laundry Attendant
Spin Cycle
02.2001 - 05.2004
Grocery Clerk & Cashier
Jewel Osco
06.1995 - 01.2001
High School Diploma -
William H Sessions Wells High School
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