ERIC TRACY
Trenton,OH
Summary
I am a high-energy professional with 20+ years experience in the automotive industry. My extensive knowledge includes background and training in electrical systems, diagnosing and repairing electrical systems, reading of schematics and wiring diagrams to troubleshoot. I am hardworking and proficient in problem solving complex issues while consistently delivering quality work and service on the most technologically advanced automobiles in today's market.
Overview
21
21
years of professional experience
Work History
Shop Coordinator
Cronin Ford North
Middletown, OH
06.2024 - Current
- Coordinated daily operations to maintain smooth workflow within shop environment.
- Managed inventory levels, optimizing stock organization for improved accessibility.
- Trained new staff on procedures, safety protocols, and customer service standards.
- Scheduled employee shifts to ensure adequate staffing during peak hours.
- Collaborated with suppliers to guarantee quality products and timely deliveries.
- Resolved customer complaints promptly to enhance satisfaction and encourage loyalty.
- Monitored employee performance for compliance with company standards.
- Conducted safety inspections to uphold a safe working environment.
Certified Master Technician
Lexus
Indianapolis, Indiana
08.2007 - Current
- Diagnose and repair any and all issues with all Lexus models.
- Inspect, repair, and certify all used makes and models.
- Train T-10 students.
- Remain current in all Lexus certifications.
- Contribute to technical service bulletin for new vehicle issues that have not been discovered.
- Invent tools for repairs.
- Contribute to Lexus repair and procedures protocol.
Service Technician
Toyota
Richmond, IN
07.2005 - 08.2007
- Was responsible for basic repair and maintenance on all Toyota vehicles.
- Inspected, repaired, and certified all makes and models.
- Communicated with Service Underwriters.
- Computed repair updates on repair orders.
Education
Automotive Technology Degree -
Lincoln Technical Institute
Indianapolis05.2004
GED -
Morten Memorial School
Knightstown09.2000
Skills
- Supervise and Train New Hires
- In Depth Powertrain Diagnostic and Repair
- Extensive Hybrid Training
- Team Lead/Supervisor
- Integrity and Transparency
- Focus and Follow-Through
- Complex Problem Solver
- Build Advanced Performance Vehicles
- Boat and Motorcycle Repair and Maintenance
- Proficient in All Data Software
- Industry Expert
- Maintaining Clean Work Areas
- Verbal and Written Communication
- Work Planning and Prioritization
- Employee Motivation and Performance
- Reliable and Prompt
- Automotive Painting/Body Work
- Welding Experience
Timeline
Shop Coordinator
Cronin Ford North
06.2024 - Current
Certified Master Technician
Lexus
08.2007 - Current
Service Technician
Toyota
07.2005 - 08.2007
Automotive Technology Degree -
Lincoln Technical Institute
GED -
Morten Memorial School