Eric Vasquez
Dallas
Summary
Systems Administrator and Endpoint Engineer with 7+ years of experience supporting enterprise technology platforms in K–12 education and non-profit environments. Proven ability to administer secure systems, manage upgrades and configurations, support cross-functional stakeholders, and provide advanced technical support. Strong foundation in system governance, access management, documentation, and process improvement, with experience well-aligned to ERP and Workday system administration roles in education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Endpoint Systems Engineer
Plano Independent School District
Plano
10.2025 - Current
- Administer and support enterprise-scale endpoint management platforms in a large K–12 environment, ensuring system stability, security, and compliance across thousands of devices.
- Manage system configurations, lifecycle operations, and security policies across Apple and Windows environments.
- Oversee OS updates, patches, and upgrades; perform validation and troubleshooting to minimize service disruption.
- Partner with IT leadership, instructional technology teams, and vendors to execute system changes using formal change management processes.
- Serve as an escalation point for complex technical issues, performing root-cause analysis and implementing long-term solutions.
- Create and maintain technical documentation, standards, and procedures to support operational consistency and knowledge sharing.
IT Systems Specialist
The Salvation Army
Dallas
07.2024 - 10.2025
- Administered enterprise systems supporting identity, access management, and security compliance across multiple departments.
- Managed user accounts, roles, and permissions through Active Directory and Microsoft 365 in alignment with organizational security policies.
- Supported cloud-based platforms and endpoint management solutions, including system upgrades, patches, and configuration changes.
- Acted as a technical liaison between end users and IT systems, resolving escalated tickets and providing advanced support.
- Developed system documentation and procedural guides to improve operational efficiency and consistency.
IT Consultant
Dynamic Support Solutions
Dallas
04.2022 - 06.2024
- Provided system administration and IT consulting services for educational and non-profit organizations in multi-entity environments.
- Administered enterprise platforms including Apple MDM/JAMF, Google Workspace, Microsoft 365, and Azure.
- Assisted with the initial setup of a Zendesk ticketing system, including basic configuration, user setup, and intake workflows to support IT service requests.
- Analyzed organizational technology needs and recommended scalable solutions aligned with operational and compliance requirements.
- Contributed to improved system reliability and support outcomes, helping achieve a 40% improvement in operational stability.
IT Specialist
Uplift Education
Dallas
08.2017 - 05.2022
- Supported enterprise IT systems in a public education environment, partnering with instructional staff and administrators to deliver reliable technology services.
- Managed device platforms and supporting systems to ensure uptime, security, and compliance.
- Improved help desk efficiency and service reliability, maintaining customer satisfaction ratings between 84–90%.
- Trained staff and end users on technology systems, workflows, and best practices.
- Recognized with the Tech of the Year award for exceptional IT support, project contributions, and staff mentoring.
Education
Associate of Applied Science - Personal Computer Support
El Centro College
Dallas, TX05.2020
Automotive Technology - Technical Training
ATI Career Training Center
Dallas, TX08.2006
High School Diploma -
North Dallas High School
Dallas, TX05.2005
Skills
- System Administration & Configuration
- Access Management & Security Controls
- Endpoint & Platform Management (Apple & Windows)
- Change Management
- Upgrades & Patch Management
- Ticketing & User Support (Zendesk exposure)
- Documentation
- Training & Knowledge Transfer
- Reporting & Operational Metrics
- Education & Non-Profit IT Environments
- Apple MDM & JAMF Administration
- Microsoft Endpoint Manager / Intune
- Microsoft 365 Administration
- Google Workspace Administration
- Windows 7
- Windows 10
- Windows 11
- MacOS
- IOS
- Network Printer & Papercut Management
Certification
- JAMF Certified Associate – JAMF Protect
- JAMF Certified Associate – JAMF Pro
- Apple Certified Mac Technician
Timeline
Endpoint Systems Engineer
Plano Independent School District
10.2025 - Current
IT Systems Specialist
The Salvation Army
07.2024 - 10.2025
IT Consultant
Dynamic Support Solutions
04.2022 - 06.2024
IT Specialist
Uplift Education
08.2017 - 05.2022
Associate of Applied Science - Personal Computer Support
El Centro College
Automotive Technology - Technical Training
ATI Career Training Center
High School Diploma -
North Dallas High School