Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Veron

Philadelphia,Pennsylvania

Summary

Highly motivated individual with willingness to learn.

Bilingual- English And Russian

Self-Motivated

Strong Verbal Communication Skills

Conflict Resolution

Extremely Organized

Team Leadership

Multi-Task Management

Team Player

Overview

10
10
years of professional experience

Work History

Customer Experience Manager

Five Below
10.2023 - Current

Scheduling, wowing customers, training and hiring employees, cash handling, customer service, using multiple computer programs, store resets, putting merchandise away, watching labor, answering phones.

Dasher

Doordash
01.2018 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Enhanced communication with customers through proactive updates on order status.
  • Navigated efficiently through various delivery routes for expedited service.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Pickup and deliver food to the customer.

Tricare Specialist

International SOS
01.2022 - 12.2023
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed strong client relationships through consistent communication and attentive service.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Used Salesforce and Citrix systems, to enroll and look up benefits for military personnel and their families.

Shift Manager

Wawa
07.2014 - 09.2021
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Maintained multiple safes and balanced the registers.
  • Maintained ordering and check-ins, of different vendors.
  • Put the store back together when I worked overnight shift.

Warehouse Associate

Amazon Fulfillment Center
07.2016 - 08.2018
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Worked in a department called Inventory Control, Quality Assurance which over saw 16 other functions and departments.
  • Problem Solver
  • Ambassador, taught safety school.

Education

No Degree - General

Bucks County Community College
Newtown, PA

EMT License - EMT

Star Career Academy - Philadelphia
Philadelphia, PA
03.2012

High School Diploma -

Central Bucks High School
Warrington, PA
06.2005

Skills

  • Training Programs
  • Procedure Writing
  • Account Management
  • Program Improvement
  • Product knowledge
  • Conflict resolution
  • Creative thinking
  • Project management
  • Relationship building
  • Data analysis
  • Process improvement
  • Adaptability and flexibility
  • Effective communication
  • Customer journey mapping
  • Customer empathy
  • Training and development
  • Attention to detail
  • Voice of customer analysis
  • Customer feedback management
  • CRM software proficiency
  • Team leadership
  • Active listening
  • Time management
  • Training and Onboarding
  • Team Recruiting and Hiring
  • Contract Negotiation
  • Microsoft SharePoint
  • Salesforce CRM Software
  • Staff Monitoring
  • Budgeting and Allocation 
  • Microsoft Office Systems

Timeline

Customer Experience Manager

Five Below
10.2023 - Current

Tricare Specialist

International SOS
01.2022 - 12.2023

Dasher

Doordash
01.2018 - Current

Warehouse Associate

Amazon Fulfillment Center
07.2016 - 08.2018

Shift Manager

Wawa
07.2014 - 09.2021

No Degree - General

Bucks County Community College

EMT License - EMT

Star Career Academy - Philadelphia

High School Diploma -

Central Bucks High School
Eric Veron