Summary
Overview
Work History
Education
Skills
Timeline
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Eric Villanueva-Leiva

Burke,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT technician position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

IT Client Services Intern

Exelon
Washington D.C.
07.2024 - Current
  • Contacting and interacting with multiple clients daily to meet their technical needs
  • Re-image, update, and provision about 10+ PCs a month and make sure that clients have access to their files as well as necessary applications
  • Software usage of Service Now as well as PC refresh portal to help clients
  • Developed strong interpersonal skills that led to effective collaboration among team members in order to achieve shared goals.

Parts Sales Manager

AutoZone
Burke, VA
01.2023 - 01.2024
  • Demonstrated proactive leadership in enhancing customer satisfaction and fostering long-term client relationships
  • Provided information to customers regarding item availability and product specifications, maintaining knowledge of more than thousands of items
  • Supervised team of staff, providing training on client service best practices to increase sales and customer retention rates
  • In charge of updating inventory of 1,000+ items in the entire store.

Personal Shopper

Harris Teeter
Fairfax, VA
07.2021 - 06.2022
  • Provided courteous and professional service on behalf of a regional company, working to optimize key aspects of operations
  • Processed up to 50+ transactions each day, always ensuring the accuracy of a high volume of financial data
  • Demonstrated exceptional product knowledge and professionalism, contributing to positive customer experiences
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Education

Associate of Science - Information Technology

Northern Virginia Community College
Annandale, VA
05.2025

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Organizational Skills

Timeline

IT Client Services Intern

Exelon
07.2024 - Current

Parts Sales Manager

AutoZone
01.2023 - 01.2024

Personal Shopper

Harris Teeter
07.2021 - 06.2022

Associate of Science - Information Technology

Northern Virginia Community College

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Eric Villanueva-Leiva